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Robert Half Logo Robert Half · Human Resources

Benefits Support Analyst

United States, Memphis · Job Posted February 04, 2026
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Job Description

We are looking for a Benefits Support Analyst to join our team on a contract basis. In this role, you will handle benefit-related data management, compliance processes, and provide critical backup support for various payroll and benefits functions. This position requires excellent organizational skills, attention to detail, and proficiency in tools such as Workday and Zendesk. The assignment is fully remote and offers an initial duration of three months with potential for extension.

Job Responsibility

  • Manage benefit-related data within Workday, conducting audits to ensure accuracy and running reports to update information as needed
  • Provide backup support for payroll processes, including retro deduction cycles and leave of absence administration
  • Assist with processing Life Events and benefit changes for new team members, ensuring timely responses to inquiries from colleagues and managers
  • Complete essential compliance forms such as QMSCOs and Medicare Requests for Employment Information
  • Support the benefits team in handling 401k administration and other benefit functions as required
  • Maintain accurate records and oversee sensitive data with high attention to detail
  • Collaborate with HR and managers to resolve benefit-related issues efficiently
  • Use advanced Excel skills, including pivot tables and vlookups, to analyze data and generate reports
  • Ensure adherence to regulatory requirements related to benefits administration
  • Provide exceptional customer service and communication to address benefit inquiries effectively

Requirements

  • Minimum of 1-2 years of experience in benefits administration or an HR-related field
  • Proficiency in Workday and Zendesk ticketing systems is essential
  • Advanced skills in Microsoft Excel or Google Sheets, including pivot tables and vlookups
  • Strong knowledge of benefit-related regulations, including enrollment and life events
  • Excellent written and verbal communication skills with a focus on customer service
  • Ability to work independently in a fully remote environment while managing time effectively
  • High level of accuracy and attention to detail when working with sensitive data
  • Strong organizational skills and the ability to prioritize tasks in a dynamic setting

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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