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You’ll play a key role in shaping how benefits are delivered across Vodafone UK—ensuring a smooth, accurate, and people-first experience. Working closely with the Benefits Manager, you’ll take ownership of key activities across the annual benefits calendar, while also driving meaningful improvements through projects and process enhancements. Your impact will be felt across the organisation as you support colleagues, solve challenges, and continuously improve how benefits are delivered.
Job Responsibility
Provide expert guidance on UK benefits, confidently supporting and resolving complex queries from employees and stakeholders across the business
Act as a trusted escalation point, working with internal teams and external providers to identify root causes and implement lasting solutions
Ensure all benefit processes and controls are running effectively, proactively identifying risks and improving systems where needed
Take the lead on benefits-related projects and support key annual activities such as launches and benefits windows
Create and maintain clear, up-to-date process documentation, continuously improving how things are done
Collaborate with a wide range of teams, influencing stakeholders and driving consistent, high-quality service delivery
Requirements
Strong experience in HR or Benefits, with a solid understanding of UK benefits and relevant legislation
Confident explaining complex information in a simple, clear, and engaging way—both written and verbally
Highly organised, self-motivated, and comfortable managing multiple priorities in a fast-paced environment
Collaborative mindset, building relationships and positively influencing others across teams
Logical, analytical mindset and a focus on finding smart, practical solutions
Naturally curious and always looking for ways to improve processes and ways of working
Experience delivering projects in a corporate environment (or formal project management training)
CIPD qualified, with around 5+ years of relevant professional experience
Nice to have
Formal project management training
What we offer
Excellent basic salary plus bonus and Vodafone benefits