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We are looking for a dedicated Benefits Specialist to join our team on a long-term contract basis. This role is based in New York, New York, and offers an exciting opportunity to manage and enhance employee benefits programs while collaborating with vendors and internal teams. The ideal candidate will have a strong background in benefits administration, excellent communication skills, and the ability to handle complex cases and high-volume tasks efficiently.
Job Responsibility:
Handle daily benefits administration tasks, including managing a high-volume ticket queue and addressing employee inquiries through platforms such as Workday, Zoom, and Slack
Research and resolve complex benefits and leave-related issues, escalating to vendors or carriers as necessary
Validate and maintain accuracy in Workday file feed integrations and manually upload files when automated processes fail
Administer 401(k) and retirement plans, including correcting report errors, troubleshooting account setups, and managing loan files
Collaborate with vendors and brokers to ensure timely resolution of employee escalations and process vendor payments efficiently
Conduct monthly premium reconciliations, verify reimbursement eligibility, and ensure accuracy across payroll and benefits reporting systems
Create and distribute employee communications, such as newsletters and onboarding presentations, to enhance engagement and education
Coordinate and support financial wellness initiatives, vendor engagement events, and employee education programs
Partner with leadership to support special projects, including pilot programs, insurance RFPs, and office setup initiative
Requirements:
Minimum of 3–5 years of experience in benefits administration with a hands-on approach
Proficiency in Workday benefits administration and troubleshooting system integrations
Demonstrated experience managing 401(k) plans and collaborating with payroll teams
Proven ability to handle high-volume employee ticket queues effectively
Strong skills in reconciliation and reporting across payroll and benefits systems
Experience working with vendors and brokers, ideally with exposure to U.S. and Mexico benefits
Excellent communication and interpersonal skills to deliver employee-facing support
Highly organized with the ability to manage multiple tasks and ensure follow-through
What we offer:
medical, vision, dental, and life and disability insurance