Benefits Customer Service Representative

• Guide participants through medical, dental, and vision eligibility details by reviewing coverage rules, confirming status, and answering benefit-related questions
• Receive and track premium payments and enrollment documentation needed to activate or update dependent and other benefit elections
• Assemble and distribute enrollment materials for individuals who become newly eligible for benefit programs
• Explain continuation coverage and post-employment health benefit choices so participants can make informed decisions about ongoing coverage
• Respond to questions involving healthcare, dental, vision, and prescription plans while providing timely and accurate benefit information
• Coordinate with insurance carriers and other benefit vendors to resolve eligibility issues, clarify coverage details, and research claim-related concerns
• Communicate with state agencies regarding programs tied to subsidized health premium assistance and related participant matters
• Provide support on 401(k) plan topics, including explaining available benefits and assisting participants with general retirement plan questions
• Prepare retirement plan documentation for rollovers and distributions, and process withdrawal requests in accordance with plan procedures
• Inform beneficiaries about available death benefit options and assist with the related communication process

• Experience supporting benefits administration, benefits coordination, or a similar human resources function
• Working knowledge of health and welfare plans, including medical, dental, vision, and continuation coverage administration
• Familiarity with retirement plan support, including 401(k) participant assistance, rollovers, and withdrawals
• Ability to manage sensitive information with discretion while maintaining accuracy in records and documentation
• Strong verbal and written communication skills with the ability to explain benefit details clearly to diverse audiences
• Experience collaborating with external vendors, insurance providers, and government agencies
• Proficiency in handling participant payments, enrollment forms, and benefit packets with strong attention to detail
• Knowledge of leave of absence and broader compensation and benefits practices is preferred

Knowledge of leave of absence and broader compensation and benefits practices is preferred

• medical
• vision
• dental
• life and disability insurance
• company 401(k) plan