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The benefits coordinator plays a critical role in supporting the administration, implementation, and communication of employee benefits programs across multiple regions. This position ensures compliance with local laws, company policies, and market best practices, collaborating closely with HR teams, vendors, and employees to deliver a seamless benefits experience within a global environment.
Job Responsibility:
Administer health, retirement, wellness, and other employee benefit programs across international locations, ensuring accuracy and timeliness
Liaise with benefits vendors and brokers to resolve issues, improve processes, and support renewals
Support benefits enrollment, including open enrollment and qualifying life events, coordinating communications and system updates
Respond to benefits-related inquiries from employees, providing guidance on plan options, eligibility, and claims processes
Maintain and update benefits records, ensuring data integrity with HRIS and payroll systems
Monitor compliance with applicable local, regional, and global regulatory requirements
Assist with audits, reporting, and documentation for benefits programs
Develop and deliver benefits-related communications, presentations, and educational materials to a diverse employee population
Collaborate with HR, finance, and legal to support global mobility, expatriate assignments, and cross-border benefit issues
Participate in benchmarking and contribute ideas to enhance benefits offerings and employee experience
Requirements:
Bachelor’s degree in Human Resources, Business Administration, or related field preferred
2+ years of experience in benefits administration or HR support, ideally in a multinational setting
Knowledge of benefits regulations (such as ACA, ERISA, GDPR, etc.), and global HR policies
Strong communication, problem-solving, and customer service skills
Proficiency in HRIS, MS Office Suite, and familiarity with benefits platforms
Ability to manage sensitive information and work collaboratively across cultures and time zones
At least one year of experience with benefits coordination