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Upstream Rehabilitation is looking for a Benefits Coordinator to join our team. You will be a trusted resource for employees, delivering high‑quality support across all areas of benefits administration. You’ll lead the planning and execution of open and ongoing enrollment, guide team members through their benefit options, and provide clear education and training when needed. You’ll also help connect employees with key programs such as LOA and COBRA, ensuring they feel supported throughout every step of their experience.
Job Responsibility:
Support and administer all employee benefit programs with accuracy, care and efficiency
Manage the fully benefits lifecycle (from enrollment to COBRA) ensuring all notifications, approvals, and reporting are completed on time
Assist employees with benefit questions, troubleshooting and enrollment guidance. Delivering clear and friendly support
Provide exceptional customer service to candidates, employees, vendors and guests
Respond to all inquiries within 1-2 business days aiming for one-call resolution whenever possible
Ensure compliance with all federal, state and organizational policies related to employment and benefits administration
Maintain the highest standards of confidentiality for all employee information
Other projects and duties as assigned
Requirements:
Hold a high school diploma or equivalent
Bring 1-3 years of experience in benefits administration, including insurance, leave management, workers compensation and COBRA
Possess strong computer skills, including experience with web-based systems and data management tools
Adapt easily to changing environments and shifting priorities
Have excellent attention to detail, strong organizational skills, and a commitment to outstanding customer service
Capable of balancing multiple tasks and deadlines with professionalism
Ability to work independently and as part of a team
Demonstrated sound decision-making and problem-solving abilities
Nice to have:
Experience with ADP
What we offer:
Annual paid Charity Day to give back to a cause meaningful to you
100% employer paid medical health insurance premium option available
Dental and Vision insurance
401(k) with company match
Generous PTO and paid holidays
Supportive team and leadership invested in your success