Benefits Consultant

• Participate in developing, implementing, and monitoring one or more Benefits programs designed to meet company and individual needs
• Be responsible for developing and maintaining partnerships with Employee Service Center, Accounting, Legal, and other internal departments to ensure successful program design and implementation
• Review individuals needs and resolve problems of moderate scope where research of situations or data require a review of identifiable factors
• Be responsible for providing recommendations and overseeing communications of benefits to individuals
• Present recommendations for Benefits programs and exercise judgment within company policy and plan documents, as well as related practices, precedents, and procedures
• Collaborate and consult with functional colleagues, internal partners, and stakeholders related to Benefits operations
• Own day‑to‑day operations for India benefits programs including medical insurance, leaves, retirals, ancillary benefits, and wellness programs.
• Ensure accurate configuration, administration, and maintenance of benefits programs in HR systems.
• Lead annual enrolment execution end‑to‑end, including readiness, testing, communications coordination, and issue resolution.
• Act as the point of escalation for complex employee benefit issues, ensuring timely and fair resolution.
• Manage relationships with benefits vendors, insurers, TPAs, brokers, and administrators
• monitor service delivery against SLAs.
• Lead vendor performance reviews, issue management, invoicing validation, and operational governance.
• Partner with Procurement and Finance on contract management, renewals, and invoice approvals.
• Own and execute operational controls, process documentation, and evidence management for audits, RCSA, and risk reviews.
• Ensure benefits operations comply with Indian statutory and regulatory requirements, internal policies, and global governance standards.
• Proactively identify operational risks, control gaps, and remediation actions, partner with Risk and Compliance teams to close issues.
• Drive process simplification, standardization, and automation across benefits operations to improve efficiency and accuracy.
• Identify opportunities to reduce manual work, improve data quality, and enhance employee experience.
• Support implementation of new tools, system enhancements, and global initiatives impacting India benefits.
• Provide operational leadership and guidance to benefits operations team members and shared service partners.
• Partner closely with HRBPs to support employee‑centric outcomes while balancing policy, risk, and cost considerations.
• Act as a trusted advisor to Benefits leadership by providing insights on operational trends, risks, and improvement opportunities.

• 2+ years of Benefits experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Deep understanding of India benefits landscape, including insurance, leave administration, and statutory requirements.
• Proven experience managing controls, audits, compliance, and risk in an HR or operations environment.
• Strong vendor management and stakeholder management experience.
• Experience working in a large, complex, global organization with matrixed stakeholders.

India Benefits experience