Benefits Center Coordinator

• Oversees a coordinated lobby service approach
• Manages daily lobby traffic
• Provides supervision, as well as technical and administrative support, to the 2918 Social Workers and Lobby Greeters
• Develops, prepares, and presents monthly reports on lobby activities and incidents
• Manages a range of detailed program responsibilities
• Acts as representative of the assigned division when coordinating with the lobby occupants
• Partners with the Security Liaison and Sherriff to ensure safe and effective monitoring of the lobby
• Leads the development and implementation of lobby policies and procedures
• Responds to and resolves difficult and sensitive inquiries and complaints

• Possession of a baccalaureate degree from an accredited college or university
• Three (3) years of professional experience of which two (2) years are in the field of social services related to income maintenance or economic self-sufficiency programs
• Experience includes responsibilities for functions such as supervising eligibility determination, case management, program development and administration, budget or contract development

Master’s degree in social work, business administration, public administration or related field