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We are currently recruiting for an experienced Benefits Assessment Officer to join the Council on a 3-month ongoing contract. This is an excellent opportunity for a skilled benefits professional to support residents through the processing of Housing Payments and Crisis Support Payments as part of the Council's CRF Scheme, while helping vulnerable households maximise their income and access available support. The Role As a Benefits Assessment Officer, you will be responsible for assessing and processing applications for financial support, ensuring residents receive timely and accurate assistance. You will also undertake follow-up work with residents to identify opportunities to maximise household income, reduce expenditure, and access additional support services where appropriate.
Job Responsibility
Process Housing Payments and Crisis Support Payments in line with Council policies and procedures
Assess applications accurately and efficiently
Verify supporting documentation and determine eligibility
Manage a caseload of applications and enquiries
Liaise with residents, internal departments, and external agencies
Conduct follow-up work to maximise residents' income and identify financial support opportunities
Help residents reduce household expenses by signposting relevant services and support schemes
Maintain accurate records and update case management systems
Ensure compliance with relevant legislation, policies, and procedures.
Requirements
Previous experience working as a Benefits Assessment Officer, Benefits Assessor, Housing Benefits Officer, or similar role
Experience processing benefits, support payments, welfare assistance, or housing-related claims
Strong understanding of benefits administration and assessment processes
Excellent attention to detail and ability to make accurate decisions
Strong communication and customer service skills
Ability to manage a busy workload and meet deadlines
Experience working within a local authority environment is highly desirable.
Nice to have
Experience working within a local authority environment