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Social Value Portal Ltd Logo Social Value Portal Ltd · -

Benefits and Welfare Advisor (Outreach Worker)

United Kingdom, Lewisham, South London Employment contract 33000.00 - 36000.00 GBP / Year · Job Posted July 03, 2026
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Job Description

An excellent opportunity for a motivated and compassionate professional to deliver tailored welfare and benefits advice, helping residents in the Local area access financial support, manage debt, and improve their overall wellbeing.

Job Responsibility

  • Provide Specialist Advice: Support residents with new and ongoing claims for benefits such as Universal Credit, ESA and PIP
  • Advocate for Residents: Liaise with the DWP, Housing Benefit teams and other agencies to resolve issues and ensure accurate claims
  • Facilitate Appointments: Arrange and accompany residents to Job Centre or agency meetings, acting as an advocate when required
  • Address Financial Issues: Assist residents in managing arrears and negotiating repayment plans to improve financial stability
  • Promote Financial Education: Provide budgeting guidance and collaborate with financial inclusion teams to encourage money management skills
  • Coordinate Support: Maintain close communication with support workers and external agencies to ensure holistic assistance
  • Maintain Records: Accurately record casework in line with data protection regulations and organisational procedures
  • Empower Residents: Educate residents on their rights, responsibilities and entitlements to foster independence
  • Safeguard Residents: Identify and report safeguarding concerns, ensuring all actions follow policy and procedure

Requirements

  • Proven experience of providing welfare benefits advice or casework
  • Strong understanding of the UK welfare benefits system and entitlement criteria
  • Excellent communication and advocacy skills with empathy and professionalism
  • Organised and able to manage competing priorities effectively
  • Confident IT user, including Microsoft Word and record management systems
  • Awareness of safeguarding principles and commitment to equality and diversity

Nice to have

  • Knowledge of debt advice and financial inclusion services
  • Familiarity with supported housing environments
  • Proficiency in Excel or PowerPoint for reporting and presentations
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