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Benefits and Leave Analyst

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Intercom

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Location:
United States , San Francisco

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

157500.00 - 201300.00 USD / Year
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Job Description:

The Benefits & Leaves Specialist is a key member of the Total Rewards team responsible for administering end-to-end global leaves and benefits programs with a passion for customer service. Intercom’s benefits, leave, and accommodations programs play a big role in how supported our people feel—especially as we grow and work across time zones.

Job Responsibility:

  • Act as a primary Tier 2 point of contact for benefits and leave-related questions, ensuring a thoughtful and high-quality experience for employees, managers, and People partners
  • Responsible for administering end-to-end global leave of absence programs (including income protection and long term disability cases) by ensuring accurate tracking, pay coordination, and smooth return-to-work experiences
  • Manage global workplace accommodation cases, partnering with HRBPs, Legal, and Workplace teams to run compliant, interactive accommodation and occupational health processes
  • Help employees and managers understand how benefits, leaves, and accommodations work through clear guidance, documentation, and occasional enablement sessions
  • Partner closely with Senior Benefits Program Manager, People Ops, brokers, carriers, Payroll, Legal, HR Business Partners, and government agencies to ensure benefits and leaves programs run smoothly and remain compliant
  • Serve as a Workday benefits and absence module administrator, supporting day-to-day transactions and process improvements
  • Support US Open Enrollment, benefits renewals, and other global benefits events
  • Maintain clear, up-to-date employee-facing benefits documentation and help ensure information is easy to find and understand
  • Produce benefits reports and audits to ensure enrollments, coverage, invoices, and payroll deductions are accurate and processed timely
  • Track trends and recurring issues across benefits, leaves, and accommodations, and surface insights and recommendations to improve programs and employee experience
  • Identify opportunities to improve benefits and leave administration through automation, self-service, and better documentation
  • Support the rollout of new or updated benefits, leaves, and accommodations programs, helping ensure changes are communicated clearly and adopted smoothly
  • Support additional projects and initiatives across the global benefits and leaves space as needed

Requirements:

  • 4+ years experience in HR Operations with at least 2+ years focused on benefits and leave administration, ideally in a tech or high-growth environment
  • Experience administering complex leave programs and handling sensitive employee cases with care and discretion
  • Strong attention to detail and a high bar for accuracy
  • Clear, empathetic written and verbal communication skills
  • Sound judgment and the ability to manage multiple priorities in a fast-paced, evolving environment
  • Strong Excel skills, with experience using spreadsheets for reporting, audits, and reconciliations
  • Experience working in Workday (required)
  • A team player with a strong sense of ownership and a practical “get things done” mindset
  • A Bachelor degree or equivalent from an accredited university is required

Nice to have:

  • Experience administering leave of absences across multiple US states
  • Experience supporting benefits and leaves across multiple regions (e.g., US, EMEA, APAC)
  • Familiarity with scaling People programs in a fast-growing company
What we offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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