CrawlJobs Logo
Intercom Logo Intercom · Human Resources

Benefits and Leave Analyst

United States, San Francisco 157500.00 - 201300.00 USD / Year · Job Posted February 13, 2026
Apply Position
Job Link Share

Job Description

The Benefits & Leaves Specialist is a key member of the Total Rewards team responsible for administering end-to-end global leaves and benefits programs with a passion for customer service. Intercom’s benefits, leave, and accommodations programs play a big role in how supported our people feel—especially as we grow and work across time zones.

Job Responsibility

  • Act as a primary Tier 2 point of contact for benefits and leave-related questions, ensuring a thoughtful and high-quality experience for employees, managers, and People partners
  • Responsible for administering end-to-end global leave of absence programs (including income protection and long term disability cases) by ensuring accurate tracking, pay coordination, and smooth return-to-work experiences
  • Manage global workplace accommodation cases, partnering with HRBPs, Legal, and Workplace teams to run compliant, interactive accommodation and occupational health processes
  • Help employees and managers understand how benefits, leaves, and accommodations work through clear guidance, documentation, and occasional enablement sessions
  • Partner closely with Senior Benefits Program Manager, People Ops, brokers, carriers, Payroll, Legal, HR Business Partners, and government agencies to ensure benefits and leaves programs run smoothly and remain compliant
  • Serve as a Workday benefits and absence module administrator, supporting day-to-day transactions and process improvements
  • Support US Open Enrollment, benefits renewals, and other global benefits events
  • Maintain clear, up-to-date employee-facing benefits documentation and help ensure information is easy to find and understand
  • Produce benefits reports and audits to ensure enrollments, coverage, invoices, and payroll deductions are accurate and processed timely
  • Track trends and recurring issues across benefits, leaves, and accommodations, and surface insights and recommendations to improve programs and employee experience
  • Identify opportunities to improve benefits and leave administration through automation, self-service, and better documentation
  • Support the rollout of new or updated benefits, leaves, and accommodations programs, helping ensure changes are communicated clearly and adopted smoothly
  • Support additional projects and initiatives across the global benefits and leaves space as needed

Requirements

  • 4+ years experience in HR Operations with at least 2+ years focused on benefits and leave administration, ideally in a tech or high-growth environment
  • Experience administering complex leave programs and handling sensitive employee cases with care and discretion
  • Strong attention to detail and a high bar for accuracy
  • Clear, empathetic written and verbal communication skills
  • Sound judgment and the ability to manage multiple priorities in a fast-paced, evolving environment
  • Strong Excel skills, with experience using spreadsheets for reporting, audits, and reconciliations
  • Experience working in Workday (required)
  • A team player with a strong sense of ownership and a practical “get things done” mindset
  • A Bachelor degree or equivalent from an accredited university is required

Nice to have

  • Experience administering leave of absences across multiple US states
  • Experience supporting benefits and leaves across multiple regions (e.g., US, EMEA, APAC)
  • Familiarity with scaling People programs in a fast-growing company

What we offer

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
Intercom - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Benefits and Leave Analyst

8 matching positions

Compensation and Benefits Analyst

This role will support the ongoing administration and development of the organiz...
Location
Location
United States , Englewood
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field
  • Minimum of 3 years of experience in benefits and compensation plans or an equivalent combination of education and relevant experience
  • Proficiency in Microsoft Excel, including VLOOKUPs, PivotTables, formulas, and data analysis
  • Strong attention to detail with a focus on data accuracy and the ability to work independently and handle sensitive and confidential information with discretion
  • Ability to work cross-functionally to partner on projects and activities tied to key business objectives
Job Responsibility
Job Responsibility
  • Assist in the job evaluation process by reviewing job descriptions, analyzing job content, and market pricing analysis
  • Participate in compensation benchmarking and survey submissions (e.g., Mercer, WTW, Aon)
  • review results to identify market trends and support pay positioning recommendations
  • Contribute to annual compensation processes, including budget modeling, salary structure updates, and pay-for-performance analysis
  • Support internal equity and external competitiveness analysis by compiling and analyzing compensation data across countries, functions, and job levels
  • Monitor compensation-related legislation and emerging trends
  • assist in evaluating implications for internal practices and policies
  • Assist with the analysis and recommendation on compensation guidance for new hire offers, promotions, and internal transfers
  • Assist with the preparation of compensation-related reports and presentations as needed
  • Assist with the administration of US employee benefit programs including health insurance, retirement plans, life and disability insurance, wellness initiatives, leave of absence programs, and other ancillary offerings
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right

Leave Analyst

We are seeking a detail-oriented Leave Administrator with hands-on Dayforce expe...
Location
Location
United States , Dallas
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on Dayforce experience
  • Experience administering various types of leaves
  • Strong knowledge of relevant leave laws and regulations
  • Ability to navigate HRIS platforms, particularly Dayforce, with accuracy and efficiency
  • Must be legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Administer employee leave of absence programs, including FMLA, ADA, parental leave, personal leave, disability, workers’ compensation, and other company-sponsored leave programs
  • Review, track, and process leave requests in accordance with internal policies and applicable federal, state, and local regulations
  • Maintain and update leave cases in Dayforce, ensuring accuracy of employee data, documentation, approvals, status changes, and return-to-work dates
  • Serve as a primary point of contact for employees and managers regarding leave eligibility, required documentation, timelines, and available benefits
  • Coordinate with Human Resources, Payroll, Benefits, and managers to ensure proper handling of leave-related pay, benefits continuation, and job protection requirements
  • Monitor leave balances, intermittent leave usage, and return-to-work documentation
  • Communicate with third-party administrators, healthcare providers, and internal stakeholders as needed to support case resolution
  • Ensure compliance with FMLA, ADA, PWFA, state leave laws, and company policies
  • Generate reports and audit leave data within Dayforce to identify discrepancies and ensure accurate recordkeeping
  • Assist with process improvements, policy updates, and employee education related to leave administration
What we offer
What we offer
  • Competitive compensation and benefits
  • Free online training
  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Benefits Analyst

We are looking for a Benefits Analyst to support benefits administration for a m...
Location
Location
United States , Brooklyn Park
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in benefits administration, benefits coordination, or compensation and benefits support
  • Working knowledge of core benefit functions, including enrollments, employee changes, and leave-related administration
  • Experience handling FMLA processes and maintaining compliance with applicable benefits practices
  • Proficiency with Workday for benefits administration, employee record maintenance, and reporting activities
  • Hands-on involvement in open enrollment planning, execution, or employee support
  • Strong analytical skills with the ability to review benefits information, identify inconsistencies, and recommend corrective action
  • Effective communication skills and the ability to explain benefit information clearly to employees and cross-functional partners
Job Responsibility
Job Responsibility
  • Administer daily benefits activities, including enrollments, status changes, terminations, and employee updates across applicable programs
  • Coordinate benefit communications and respond to employee questions regarding plan options, eligibility, coverage, and required documentation
  • Support open enrollment by preparing materials, validating elections, and helping ensure timely and accurate processing
  • Review benefits data for accuracy, investigate discrepancies, and produce analysis to support compensation and benefits decision-making
  • Manage leave-related benefit administration, including FMLA coordination and tracking in alignment with company policies and applicable regulations
  • Maintain and update employee benefit records in Workday, ensuring information is complete, current, and audit-ready
  • Partner with internal HR contacts, vendors, and payroll stakeholders to resolve benefit issues and improve service delivery
  • Assist with ongoing benefits process improvements and support operational changes, including updates tied to systems or workflow adjustments when needed
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Benefits Analyst

We are looking for a Benefits Analyst to support benefits administration and lea...
Location
Location
United States , New York
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4–7 years of hands-on experience in benefits administration, with a strong emphasis on leave of absence support
  • Working knowledge of benefits functions such as benefits coordination, benefits analysis, and compensation and benefits processes
  • Familiarity with leave programs, including FMLA, and the ability to interpret eligibility and related benefits information accurately
  • Proven ability to think independently, take initiative, and solve problems with confidence
  • Strong customer service skills with the ability to communicate clearly and effectively across a range of audiences
  • Excellent interpersonal skills and comfort working directly with outside agencies and internal teams
  • Ability to stay organized and effective in a high-pressure environment with competing priorities
Job Responsibility
Job Responsibility
  • Manage employee questions related to leave programs and associated benefit offerings, including health, welfare, commuter coverage, pay cycle impacts, and eligibility matters
  • Review benefits situations carefully and provide accurate, timely guidance while helping employees understand available options and next steps
  • Communicate directly with external agencies and other partners to resolve issues, gather updates, and support case follow-through
  • Learn plan provisions, leave program rules, and public benefits resources in order to navigate cases effectively and provide informed support
  • Investigate problems independently, identify practical solutions, and escalate sensitive matters appropriately when needed
  • Maintain a high level of responsiveness while supporting employees and partners in a demanding, time-sensitive setting
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Benefits Analyst

The Benefits Analyst is a key contributor to the People & Culture team, supporti...
Location
Location
United States , Saint Louis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of benefits administration experience
  • Bachelor’s degree required
  • Strong communication, organization, and attention to detail
  • Proficient in Excel
  • Paycor (or similar HRIS) preferred
  • Ability to manage multiple priorities in a fast-paced environment
Job Responsibility
Job Responsibility
  • Manage day-to-day benefits operations (enrollments, terminations, life events)
  • Serve as point of contact for employee benefit inquiries and issue resolution
  • Support annual open enrollment process and employee communications
  • Maintain and audit benefits data
  • reconcile vendor invoices
  • Assist with leave programs (FMLA, STD/LTD, state leaves)
  • Support workers’ compensation claims and OSHA compliance
  • Liaise with brokers and carriers to resolve issues
  • Assist with 401(k) and workers’ compensation audits
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
  • Fulltime
Read More
Arrow Right

Benefits Analyst (LOAs)

We are looking for a Benefits Analyst (LOAs) to support benefits operations in D...
Location
Location
United States , Dallas
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate's degree in Human Resources, Business, or a related field
  • 5-8 years of relevant experience in benefits administration, including employer-sponsored health and welfare programs
  • Hands-on experience managing leave cases, benefits coordination, and vendor relationships across multiple locations or business units
  • Working knowledge of HR policies, payroll processes, and benefits administration practices
  • Strong Excel skills, including the ability to work with formulas, reports, and tracking spreadsheets
  • Excellent verbal and written communication skills, with the ability to handle sensitive and confidential information appropriately
  • Ability to manage multiple priorities independently while collaborating effectively with cross-functional teams in a shared services environment
Job Responsibility
Job Responsibility
  • Oversee leave administration from initial intake through resolution
  • Prepare recurring leave-related payroll reporting and maintain organized tracking tools
  • Respond to employee and manager questions regarding benefit programs
  • Coordinate with external benefit providers
  • Support the planning and execution of annual enrollment activities
  • Create and deliver training and outreach materials
  • Guide accommodation-related processes
  • Assist with premium collection follow-up
  • Contribute to additional benefits and HR initiatives
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Hr & Benefits Analyst

The HR & Benefits Analyst plays a critical role in supporting the employee exper...
Location
Location
United States , Raleigh
Salary
Salary:
Not provided
audemarspiguet.com Logo
Audemars Piguet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of analytical experience, ideally within Human Resources or a retail‑based environment
  • Advanced Excel proficiency required (pivot tables, lookups, data validation, formulas)
  • Experience with Workday or similar HRIS platforms preferred
  • Strong analytical and problem‑solving skills with the ability to interpret complex data sets
  • High attention to detail and accuracy in reporting, auditing, and documentation
  • Exceptional communication and interpersonal skills, with the ability to explain technical concepts and partner effectively with employees at all levels
  • Excellent organizational and project management skills, able to manage multiple priorities and deadlines
  • Commitment to maintaining confidentiality and ensuring compliance with HR policies and regulations.
Job Responsibility
Job Responsibility
  • Build bonus, pension, and payroll accruals
  • prepare payroll‑to‑GL reconciliations
  • and produce monthly labor, headcount, and benefits cost reports as part of HR and finance reporting
  • Assist with labor budget modeling, forecasting, and analytical reviews to support financial planning through budgeting and forecasting support
  • Prepare, audit, and distribute HR‑related invoices with accuracy and timeliness using invoice processing
  • Conduct regular audits of HR and benefits data to identify discrepancies, ensure data integrity, and support internal audit requests through data auditing
  • Maintain documentation for benefits, leaves, and financial processes in alignment with internal controls and audit standards through compliance and documentation
  • Serve as the primary contact for employee benefits questions, life events, and enrollment support while maintaining accurate data in HRIS and benefits systems through benefits administration
  • Administer leaves of absence, coordinate with disability and state vendors, track cases, and support payroll/tax setup for U.S. detachments through LOA management
  • Collaborate with HR, Payroll, Finance, and external vendors to resolve issues and improve process efficiency through cross‑functional partnership.
What we offer
What we offer
  • competitive and comprehensive compensation and benefits package
  • Fulltime
Read More
Arrow Right

Benefits Analyst

We are looking for an experienced Benefits Analyst to join a wholesale distribut...
Location
Location
United States , Latham
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of experience in benefits, compensation, or a combined total rewards role
  • Strong working knowledge of benefits administration, benefits coordination, and benefits analysis
  • Experience supporting leave processes, including FMLA administration and related compliance considerations
  • Ability to operate independently in a senior-level support capacity with minimal training or oversight
  • Proven skill in handling multiple priorities in a lean, fast-paced, and changing environment
  • Comfort working with HRIS or benefits systems and using data to support reporting and analysis
  • Strong communication and problem-solving skills, with the ability to collaborate effectively with leaders, vendors, and employees
Job Responsibility
Job Responsibility
  • Oversee day-to-day benefits administration activities and help ensure programs are delivered accurately and efficiently across the organization
  • Provide hands-on support for compensation and benefits analysis, including reviewing data, identifying trends, and assisting with employee program decisions
  • Partner with total rewards leadership to address urgent operational needs and maintain continuity during a period of limited team capacity
  • Coordinate benefit-related processes such as employee inquiries, vendor interactions, and issue resolution in a timely and thorough manner
  • Support leave-related administration, including FMLA tracking and related documentation, while helping maintain compliance with company policies and applicable regulations
  • Use HR and benefits systems to manage records, validate information, and produce reporting that supports program administration and decision-making
  • Contribute to compensation and benefits initiatives tied to evolving business needs, including work associated with organizational integration efforts when required
  • Step into a fast-moving environment with little ramp-up time and independently manage assigned total rewards priorities
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right