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We are looking for a Benefits Analyst to support benefits administration and leave-related employee inquiries for a Contract position based in New York, New York. This role is well suited for a detail-oriented individual with solid experience in benefits operations who can work confidently through complex questions and deliver clear guidance in a fast-moving environment. The ideal candidate brings strong judgment, a service-focused mindset, and the ability to build effective working relationships with external agencies and internal stakeholders.
Job Responsibility
Manage employee questions related to leave programs and associated benefit offerings, including health, welfare, commuter coverage, pay cycle impacts, and eligibility matters
Review benefits situations carefully and provide accurate, timely guidance while helping employees understand available options and next steps
Communicate directly with external agencies and other partners to resolve issues, gather updates, and support case follow-through
Learn plan provisions, leave program rules, and public benefits resources in order to navigate cases effectively and provide informed support
Investigate problems independently, identify practical solutions, and escalate sensitive matters appropriately when needed
Maintain a high level of responsiveness while supporting employees and partners in a demanding, time-sensitive setting
Requirements
4–7 years of hands-on experience in benefits administration, with a strong emphasis on leave of absence support
Working knowledge of benefits functions such as benefits coordination, benefits analysis, and compensation and benefits processes
Familiarity with leave programs, including FMLA, and the ability to interpret eligibility and related benefits information accurately
Proven ability to think independently, take initiative, and solve problems with confidence
Strong customer service skills with the ability to communicate clearly and effectively across a range of audiences
Excellent interpersonal skills and comfort working directly with outside agencies and internal teams
Ability to stay organized and effective in a high-pressure environment with competing priorities