Benefits Analyst, Account Manager, CVS Health

CVS Health

Location:
United States, Largo, Florida

Category:
Sales

Contract Type:
Employment contract

Salary:

43888.00 - 85068.00 USD / Year

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Job Description:

Field-based role supporting client satisfaction, retention, and engagement by serving as a trusted onsite representative to public sector clients. Delivering responsive, high-touch support to plan sponsors and members, resolving issues, and building lasting relationships throughout the life of the account.

Job Responsibility:

Research and resolve member inquiries and escalations related to benefits, claims, eligibility, and policy interpretation
Serve as primary onsite liaison for designated public sector accounts
Provide real-time support to plan sponsors and members at various client worksites
Plan and lead open enrollment meetings, employee health fairs, wellness events, and other onsite or virtual engagements
Review and interpret data related to claims, utilization, and service issues
Maintain in-depth knowledge of client-specific benefits, eligibility guidelines, pharmacy services, and CVS Health systems
Collaborate cross-functionally with internal teams to track and resolve complex issues
Ensure all interactions align with HIPAA, company policies, and contractual obligations
Regularly travel to client sites throughout Pinellas County

Requirements:

Active Florida Health, Life, and Variable Annuity Insurance License (or ability to obtain within 120 days of hire)
2+ years of experience working in customer service
Comfortable with onsite Monday - Friday travel to client site in Pinellas County
Strong oral and written communication skills with a customer-first mindset
Excellent organizational and time management skills
ability to manage multiple priorities simultaneously
Proficiency with Microsoft Office Suite (Word, Outlook, Excel)
Must be able to work independently and exercise sound judgment in problem-solving
High School diploma or GED required

Nice to have:

1–2 years of experience in health insurance, healthcare services, or client/account management
Familiarity with managed care processes, healthcare sales, or pharmacy benefits
Demonstrated experience with client-facing roles, including public sector or union accounts
Strong presentation skills and the ability to tailor messages to diverse audiences
Exceptional interpersonal and relationship-building skills, both internally and externally
Associate's degree preferred
Additional healthcare, insurance, or customer service training a plus

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 31, 2025

Expiration:
September 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Benefits Analyst, Account Manager