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Benefits Administrator

United States, Dalton Employment contract · Job Posted April 12, 2026
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Job Description

Are you a customer-focused professional who thrives in a fast-paced, people-first environment? Do you enjoy helping others understand and maximize their benefits? We’re partnering with a leading nationwide manufacturing company to find a Benefits Administrator who is passionate about delivering exceptional service and making a meaningful impact on employees’ lives. This is an exciting opportunity to join a collaborative corporate team where your expertise in customer support, benefits administration, and systems navigation will directly support employees and their families.

Job Responsibility

  • Manage inbound and outbound calls through the Genesys service center platform
  • Respond to employee inquiries via a shared email inbox with professionalism and accuracy
  • Deliver high-level customer service on health plan and total rewards benefits
  • Process and manage benefit change events within Workday (HRIS system)
  • Utilize carrier portals to verify eligibility, request ID cards, and review claims
  • Ensure timely and accurate handling of benefit-related tasks and documentation
  • Partner with internal HR teams to resolve complex or escalated issues

Requirements

  • Minimum of 2 years of experience in customer service, preferably within a benefits or HR-related role
  • Proficiency in systems such as Workday or similar platforms for managing employee information
  • Strong multitasking and time management skills to handle competing priorities effectively
  • Excellent communication skills with the ability to handle escalations and deliver solutions
  • Familiarity with health plans, eligibility, and claims processes
  • Ability to work collaboratively in a team-oriented environment
  • Bilingual in English and Spanish is highly preferred
  • Experience with service center environments and ticketing systems is a plus

Nice to have

  • Bilingual in English and Spanish (highly preferred)
  • Experience or working knowledge of employee benefits (health plans, eligibility, claims, etc.)
  • Familiarity with service center environments and ticketing systems

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

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