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Benefit Operations Program Manager, International

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Meta

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Location:
Ireland , Dublin

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Meta is seeking an experienced Benefit Operations Program Manager to join our People Service Delivery team. This individual contributor role is critical in driving operational excellence and delivering world-class employee services across EMEA, with a primary focus on service delivery and with proven experience in benefits program management.

Job Responsibility:

  • Lead and optimize end-to-end service delivery processes for employee benefits, ensuring a seamless experience for Meta employees at Meta
  • Develop, implement, and continuously improve operational workflows, policies, and procedures to enhance service quality, efficiency, and compliance
  • Collaborate with cross-functional teams across People Service Delivery, Payroll, Legal, Tech to resolve complex service issues and drive process improvements
  • Monitor service metrics, analyze trends, and report on performance to leadership, recommending actionable solutions
  • Manage escalations and ensure timely resolution of employee queries related to benefits and service delivery
  • Champion customer-centricity, operational rigor, and continuous improvement within the team
  • Serve as a subject matter expert on benefits programs, including health, retirement, wellness, family and other employee offerings
  • Enable and drive the design, rollout, and communication of new and existing benefits programs in partnership with global and regional cross functional teams
  • Ensure compliance with local regulations and Meta policies in all benefits-related activities
  • Advise employees and managers on benefits options, eligibility, and processes, providing clear and accurate guidance
  • Stay abreast of market trends and regulatory changes in the benefits landscape, sharing insights and recommendations

Requirements:

  • Minimum 8 years of operational experience in People Operations, Service Delivery, or related fields, ideally within a multinational environment
  • Demonstrated success in leading service delivery programs or initiatives as an individual contributor, with a track record of driving operational improvements
  • Experience with benefits administration in EMEA is highly advantageous
  • Proven analytical, problem-solving, and project management skills
  • Proven communication and stakeholder management experience
  • Demonstrated experience in thriving in a deadline focused, dynamic environment whilst managing multiple priorities

Nice to have:

  • Service Delivery Excellence: Proven experience designing, optimizing, and managing end-to-end service delivery processes, ensuring high-quality, efficient, and compliant operations for employee benefits programs
  • Benefits Program Expertise: Demonstrated understanding of EMEA benefits programs (health, retirement, wellness, etc.), including regulatory requirements, market trends, and best practices
  • Cross-Functional Collaboration & Relationship Building: Skilled at partnering with People Service Delivery, Payroll, Legal, IT, and other teams to resolve complex issues, drive process improvements, and deliver seamless employee experiences
  • Strategic Problem Solving: Proven analytical and problem-solving skills to identify root causes, analyze data, and implement effective solutions to operational and benefits-related challenges
  • Stakeholder Management & Communication: Proven communication skills, demonstrated by conveying complex concepts to broad audiences, influence without authority, and build consensus across teams
  • Change Management: Experience leading change initiatives, including process improvements, program rollouts, and adoption of new tools or policies, while managing stakeholder expectations and minimizing disruption
  • Customer-Centricity: Demonstrates a focus on employee experience, proactively anticipating needs, resolving escalations, and continuously seeking ways to add value for Meta employees
  • Project & Program Management: Advanced project/program management skills, including planning, prioritization, execution, and risk management, with a track record of delivering results in a deadline focused, ambiguous environment

Additional Information:

Job Posted:
January 23, 2026

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