Bench / Task Force Manager Job at Chartwell Hospitality (Franklin)

Job Description

We are looking for outstanding Bench Managers to be provide guidance and leadership to the supervision and operation of our hotels and teams. Through the guidance and leadership of Regional and/or General Managers, create and nurture a customer-focused, team centered, and entrepreneurial environment necessary to produce a profitable hotel. Additionally, assist to ensure consistent compliance with hotel policies and quality guest services while maximizing departmental profits. Indirectly offer supervision for the entire hotel as well as making policies and developing plans for carrying out work programs.

Job Responsibility

Assist with the overall operation (and opening - where applicable) of the hotel including hiring, training, planning, budgeting, sales, guest satisfaction, associate satisfaction, owner satisfaction, revenue management, and timely reporting
Ensure implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share
Hold property leadership team accountable for strategy execution
Provide guidance and professional development of the property leadership team and all team members
Assist with ensuring sales engines are leveraged
Being active in the local community to build strong relationships with local officials, businesses, and customers
Assist with recruiting and onboarding program (interview, hire, train)
Communicate both verbally and in writing to provide clear direction to staff
Drive and assist with the budgeting, forecasting, training, motivating and staffing of the rooms department including: telephone, housekeeping, front office, laundry, concierge and guest services
Work closely with the Regional and General Managers in establishing and monitoring policies and guidelines in the day-to-day operation of the hotel to ensure profitability and consistency
Solve problems of detail that come up in the course of the work
Plan, organize, chair, attend and/or participate in various hotel meetings such as: staff meetings, rooms division meetings, front office meetings, BEO meetings, etc. as needed
Comply with attendance rules and be available to work on a regular basis
Perform any other job-related duties as assigned

Requirements

High school diploma required
Minimum of 3 years hotel management experience of Department Head or above, experience in multiple rooms departments - preferred
Previous experience as a Select-Service or Full-Service Manager with a major hotel brand (i.e. Hilton, Marriott) preferred

Nice to have

Degree in Hotel or Hospitality Management a plus
Multiple brand experience preferred
Accounting knowledge preferred

What we offer

Hotel and Travel Discounts
Medical + HSA
Dental
Vision
Life, Voluntary and Supplemental Insurance
Long/Short Term Disability
401-K with Company Match
Tuition Reimbursement
Professional Development Opportunities
Competitive Compensation

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Bench / Task Force Manager

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