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Casa Brera, a Luxury Collection Hotel, Milan belonging to Marriott International, is currently recruiting a Guest Arrival Expert/Bellboy Intern to join a team made of modern and authentic hospitality professionals in the newest luxury lifestyle hotel in Milan. Reporting to Lead Concierge the Intern will support both doorman and bellman tasks. This is full-time position, 5 days a week with 2 days off. The starting date is estimated in January 2026.
Job Responsibility:
Provide a warm and sophisticated welcome and farewell to guests
Assist with luggage handling, including loading, unloading, storage, and in-room delivery
Escort guests to their rooms when needed and provide a brief orientation
Offer information about hotel amenities, services, and local points of interest
Assist in arranging transportation and recording advance requests
Support in managing the hotel entrance, ensuring cleanliness and smooth traffic flow
Help with valet service, including vehicle inspection and guest notifications
Contribute to creating memorable experiences by anticipating guest needs
Requirements:
A warm, people-oriented demeanor and a team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills and multi-tasking ability
Great storytelling skills in English and at least intermediate Italian (both writing and speaking)
What we offer:
World-class training and development programs
Work alongside award-winning, experienced hospitality professionals
Discounted hotel nights, meals, and access to the spa at over 9,000 hotels worldwide
Discounts for friends and family
Breakfast at 5 euros during your stay at one of our European hotels
Participation in charity events, wellness activities, and support for the Milanese community through the TakeCare program