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Greet and escort Residence owners, vendors and guests at The Ritz-Carlton. Open doors and assist with entering/leaving property. Help with transporting items to/from cars and units. Provide directions. Maintain cleanliness of lobby and entrance areas. Assist valet parking and direct delivery personnel. Ensure safety and security of property. Deliver The Ritz-Carlton's Gold Standards of luxury service.
Job Responsibility:
Greet and escort Residence owners, vendors and guests
Open doors and assist with entering/leaving property
Assist with transporting groceries, luggage, and/or packages
Supply directions if requested
Maintain a clear drive on Residences entrance
Direct moving and delivery personnel to loading dock
Assist valet parking in movement of vehicles
Communicate vehicle issues to Valet Lead
Monitor and maintain cleanliness of lobby, sidewalks, entrances
Polish luggage carts and maintain cleanliness
Maintain clear passage into building and car drop off area
Report accidents, injuries, and unsafe work conditions
Maintain awareness of undesirable persons
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Comply with quality assurance expectations
Read and visually verify information in various formats
Move at speed required to respond to work situations
Stand, sit, or walk for extended periods
Move, lift, carry, push, pull objects (≤50 lbs without assistance, >75 lbs with assistance)
Move over sloping, uneven, or slippery surfaces
Navigate stairs and service ramps
Reach overhead and below knees, including bending, twisting, pulling, stooping