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The role of the Bell/Valet Attendant is to provide the utmost in guest service while ensuring that the guest’s arrival, welcoming, and hotel orientation is handled efficiently and professionally. The Bell/Valet Attendant is responsible for but not limited to adhering to and practicing the Chatham Bars Inn Service Standards that include Leading Hotels of the World, Forbes, and AAA.
Job Responsibility:
Greeting the guest upon arrival
Smile and greet guests in a welcoming manner and use the guest’s name
Assisting with their luggage and motor vehicle
Escorting the guest to their room
Provide room orientation in addition to hotel orientation via maps and directions
Assisting with guest inquiries
Communications with the Front Desk at all times
Respond to and manage phone activity at the Bell station and company radios
Maintain a professional appearance at all times
Requirements:
Superior customer service skills
Ability to multi-task
Ability to work well in a fast-paced environment
Strong attention to detail and organization
Ability to work closely and cohesively with other departments to ensure optimum guest satisfaction
Well-groomed
Able to stand for long periods of time during shift(s)