Bell Team Leader

• Lead and supervise the bell team to ensure seamless luggage handling during guest arrivals, departures, and internal room moves
• Greet guests with warmth and professionalism
• anticipate needs and resolve issues promptly
• Provide local recommendations, assist with transportation and valet needs, and facilitate special requests including luggage storage and deliveries
• Offer thoughtful amenities (e.g., welcome gifts for children, drinks in the afternoon) and assist with express check-out options when applicable
• Ensure the lobby is clean, welcoming, and guest-ready at all times
• Oversee queue management at the front desk and maintain an organised, calm environment
• Keep lobby features presentable (e.g., water stations topped up, cushions arranged)
• Set performance standards and lead by example in professionalism, grooming, and guest engagement
• Train, coach, and mentor team members
• conduct regular performance reviews and support their development goals
• Conduct daily briefings, participate in monthly team meetings, and provide on-the-job training
• Promote a safe work environment by following OH&S policies, monitoring unsafe conditions, and reporting incidents
• Maintain secure handling of guest luggage and personal items
• Enforce Marriott’s ethical, anti-discrimination, and workplace safety policies
• Stay informed and compliant with environmental sustainability practices and initiatives
• Serve as the central link between the bell team, front office, valet, and other departments to ensure service continuity
• Maintain clear and accurate records of guest interactions, luggage storage, and shift reports
• Communicate discreetly and respectfully with both guests and colleagues
• Assist in monitoring the safety, cleanliness, and flow of the driveway and parking zones
• Process payments and follow property cash handling procedures
• Perform other reasonable duties as directed by leadership

• Previous experience in a hotel Bell Desk or Guest Services role
• Demonstrated leadership capabilities
• High school diploma or equivalent
• Strong knowledge of the local area is a plus
• A full NSW Drivers Licence

Strong knowledge of the local area is a plus

• Training, development, and recognition opportunities
• A place where you can pursue your passions in a luxury environment with a focus on holistic well-being
• Equal opportunity employer
• Non-discrimination policy
• Access to opportunity
• Valued and celebrated unique backgrounds
• Rich blend of culture, talent, and experiences