Bell Supervisor, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join The Ritz-Carlton Melbourne as a Bell Supervisor, supporting the Guest Services team with operational tasks, exceeding guest expectations, and embodying the legendary service of The Ritz-Carlton. This role entails supervising rostering, handling guest inquiries, and building guest relationships while upholding the 'Gold Standards' of luxury service at the world-renowned Ritz-Carlton brand.

Job Responsibility:

Support the Guest Services team with general operational tasks
Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
Assign rooms according to guest requests and preferences whenever possible
Handle general hotel enquiries, going above and beyond with each guest experience
Supervise rostering duties and support the Chief Concierge in tasks assigned
Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
Build and strengthen relationships with existing and new guests, exhibiting legendary service and enabling future bookings

Requirements:

Experience with OPERA property management system or similar
Relevant experience in a similar role
Full-Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

What we offer:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month (as part of the Life with the Works program)
Internationally recognised training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group
Employee Assistance Program for physical, emotional and financial wellbeing
Opportunity to receive Employee Referral Incentives
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Additional Information:

Job Posted:
August 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Bell Supervisor