Bell Desk Coordinator Job at Four Seasons (La Ribera)

Front Desk Agent

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury,...

Location

Saudi Arabia , Umluj

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Minimum 1–2 years of experience in Front Office or Guest Services within a luxury or five-star hotel environment preferred
Degree or diploma in Hospitality Management or related field is an advantage
Experience with hotel property management systems (Opera or equivalent preferred)
Excellent communication and interpersonal skills
Strong attention to detail with high standards of accuracy
Ability to multitask while maintaining composure and elegance under pressure
Problem-solving mindset with a guest-centric approach
Proficiency in Microsoft Office and hotel systems
Fluency in English required
additional languages are highly desirable

Job Responsibility

Provide a warm, elegant, and personalized welcome to all guests, addressing them by name whenever possible
Perform check-in and check-out procedures efficiently while ensuring accuracy, confidentiality, and attention to detail
Anticipate guest needs and proactively offer assistance, upgrades, or tailored services in line with Raffles standards
Ensure a seamless first and last impression that reflects the heritage and prestige of the Raffles brand
Handle guest inquiries, requests, and concerns with professionalism, empathy, and a solution-oriented approach
Maintain comprehensive knowledge of hotel facilities, services, events, and local attractions to provide informed guidance
Record and communicate guest preferences, special occasions, and feedback to personalize future stays
Resolve service challenges promptly, escalating when necessary, while ensuring guest satisfaction and loyalty
Ensure accurate room assignment, billing, and payment processing in compliance with hotel policies
Maintain up-to-date guest profiles and reservations in the property management system

Fulltime

Director of Front Office

The Director of Front Office is a key leadership position responsible for managi...

Location

United States , Captiva

Salary:

Not provided

South Seas

Expiration Date

Until further notice

Requirements

High School diploma or GED required
associate or bachelor’s degree in hospitality, Business Administration, or a related field strongly preferred
Minimum of 5 years in a hotel Front Office leadership role, preferably within a resort or luxury property
Minimum of 3 years’ experience managing a team, including hiring, coaching, scheduling, and performance reviews
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Proficiency in SMS HOST, HotSOS, Safelok, Zingle, iHotelier, and related property management systems preferred
Strong written and verbal communication skills
fluency in English required
bilingual (Spanish or Creole) is a plus
Ability to communicate complex information clearly and effectively with guests, peers, and senior leadership

Job Responsibility

Lead, mentor, and develop a high-performing Front Office team
Responsible for recruiting, hiring, onboarding, training, performance management, and succession planning for all Front Office team members
Conduct regular team meetings, daily briefings, one-on-ones, and annual performance evaluations
Ensure all team members are trained in service standards, property protocols, emergency procedures, and resort systems
Oversee day-to-day operations of the Front Desk, Concierge, Bell Staff, and Guest Services functions
Ensure guest arrival, room assignment, check-in/check-out processes, and billing operations are executed accurately and efficiently
Monitor daily reports (e.g., arrivals, departures, VIPs, special requests) and coordinate with Housekeeping, Reservations, and Engineering to meet guest needs
Ensure accurate handling of financial transactions, deposits, adjustments, and cash reconciliation procedures
Maintain daily shift logs and ensure proper documentation for all operational activities
Serve as the primary point of contact for guest issues, complaints, and feedback, responding promptly and empathetically while ensuring successful resolution

What we offer

Base Pay + Annual Bonus
Low-cost Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4 percent
Commuter and Company-paid Toll Programs
Complimentary Shift Meal
Relocation Assistance
Housing Assistance

Fulltime

Assistant Front Office Manager

The Soho Grand is looking for a motivated, charismatic and reliable Assistant Fr...

Location

United States , New York

Salary:

65000.00 - 70000.00 USD / Year

Soho Grand Hotel

Expiration Date

Until further notice

Requirements

MUST have hotel front desk experience
Open availability, able to work late nights, weekends and holidays
Excellent guest relation and communication skills
A positive attitude and team mentality

Job Responsibility

Maintaining a high level of guest service by providing support to Front Office and Front Service teams
Greeting and checking in/out guests, and notifying appropriate teams of VIPs, special requests, guest feedback, etc.
Prioritizing early arrivals and staying in communication with housekeeping manager to meet guests expectations
Conduct daily pre-shift, communication and one-on-one meetings, and coordinating activities with other departments to facilitate increased levels of communication and guest satisfaction
Assisting in daily room inventory control
Resolve guest issues and concerns to ensure a positive experience from beginning to end
Follow up on any previous shift’s outstanding issues to ensure a timely competition
Supervise the service of Front Desk, Guest Services, Bell and Door teams
Ensuring all signature service standards are complied with and that policies and procedures are consistently applied
Manage guest relations and info mailboxes on a daily basis

What we offer

401k plans (With matching after 1 year)
Health insurance (medical, vision, dental)
Paid time off for full time employees
Career advancement, in-house training and an orientation program

Fulltime

New

Guest Relations Supervisor

Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are m...

Location

Egypt , Sharm El-Sheikh

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

At least High School Degree
At least 4 years of experience in the industry
Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian
Prior attendance in seminars and trainings related to the job
MS Office applications, Front Office programmers (Fidelio, Opera etc.)
Is familiar with guest profiles based on his/her experience
Instructs colleagues that are less experienced on how to address guests
Expected to use complex devices and equipment related to the job
Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field

Job Responsibility

Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met
Compiles and distributes list of anticipated services and amenities to relevant departments
Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem
Ensures that any outstanding requests or problems from the previous day receive priority and are resolved
Follows up with guests to ensure their requests or problems have been met to their satisfaction
Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly
Makes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these
Writes down any comments, requests, suggestions and complaints received from guests during the day
Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers
Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation

Fulltime

New

Assistant Head Concierge

The Assistant Head Concierge supports the Head Concierge in delivering exception...

Location

Italy , Venice

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

3–5 years of experience in a senior Concierge role within a luxury hotel environment
Strong communication, organizational, and problem-solving skills
Deep passion for hospitality and exceptional customer service
In-depth knowledge of the local area and ability to anticipate guests’ needs
Ability to remain composed under pressure and handle multiple priorities
A professional, poised, and polished presence that embodies the spirit of service excellence
You must possess the legal right to work in Italy
Have fluency in English and Italian

Job Responsibility

Assist in coordinating all Concierge operations, including Airport Greeters, Limousine Drivers, and guest service requests
Ensure the prompt and professional handling of guest messages, mail, packages, flowers, and other deliveries
Maintain strong knowledge of local attractions, dining, theatre, arts, cultural events, and leisure activities to provide expert recommendations and arrange tickets, tours, and reservations
Develop and maintain close rapport with frequent and VIP guests, ensuring that their preferences and expectations are consistently met and communicated to the Reservations and Front Office teams
Collaborate closely with the Front Desk, Reservations, Concierge and Bell Staff, to ensure seamless guest arrivals and departures
Lead, train, and motivate the Concierge team to deliver intuitive, guest-focused service at all times

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

New

Head Concierge

The Head Concierge plays a key leadership role in creating exceptional guest exp...

Location

Italy , Venice

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

1–2 years of experience as a Head Concierge in a luxury hotel environment
Proven leadership, communication, and organizational skills
Deep passion for hospitality and exceptional customer service
In-depth knowledge of the local area and ability to anticipate guests’ needs
Strong problem-solving skills and the ability to remain composed under pressure
A professional, poised, and polished presence that embodies the spirit of service excellence
You must possess the legal right to work in Italy
Have fluency in English and Italian

Job Responsibility

Oversee and coordinate all Concierge operations, including Airport Greeters, Limousine Drivers, and guest service requests
Ensure the prompt and professional handling of guest messages, mail, packages, flowers, and other deliveries
Maintain extensive knowledge of local attractions, dining, theater, arts, cultural events, and leisure activities to provide expert recommendations and arrange tickets, tours, and reservations
Build strong relationships with local businesses and service providers to ensure exclusive access and tailored experiences for guests
Develop and maintain close rapport with frequent and VIP guests, ensuring that their preferences and expectations are consistently met and communicated to the Reservations and Front Office teams
Collaborate closely with the Front Desk, Reservations, Concierge and Bell Staff, to ensure seamless guest arrivals and departures
Lead, train, and motivate the Concierge team to deliver intuitive, guest-focused service at all times

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

New

Hotel Assistant Manager

Oversees the Front Desk operations and acts as the manager on duty in the hotel ...

Location

India , Mumbai

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Manages the staff at the Front Desk
Interviews, trains and schedules the staff
Coordinates arrivals, departures and billing requirements with Sales and Catering Department
Assures that all financial and credit procedures are followed
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available
Resolves customer complaints from all areas of the hotel
Checks guest in and out in an efficient and friendly manner
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff
Consistently driving the team to achieve high guest experience scores in social media platform such as Medallia, Trip Advisor etc

Job Responsibility

Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available
Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Checks guest out of the hotel, preparing and explaining the bill
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

Fulltime

New

Guest Services Representative

Process all guest check-ins by confirming reservations, assigning room, and issu...

Location

United States , Jersey City

Salary:

23.49 - 26.10 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks

What we offer

Wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures

Fulltime

Bell Desk Coordinator

Four Seasons

Location:
Mexico , La Ribera

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 20, 2026

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