Bell Desk Coordinator Job at Four Seasons (Cabo San Lucas)

Job Responsibility

Assists Front Office Manager & Resort Assistant Managers in overseeing the Guest Services Department
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, phone, FS Chat and by email
Oversees and support bellmen and doormen in their daily tasks to ensure seamless arrival & departure experience (delivering luggage to and from room, accompanying guests to their rooms, assisting valet in parking vehicles and pulling vehicles up from parking lot, and assisting with golf cart rides)
Work closely with other hotel departments, including sales and catering in coordination special guest or group needs relating to parking services, gift deliveries and bag pulls
Conducts standards tests for members of the team and provides coaching / feedback
Assists with Administrative duties for Guest Services including inventory upkeep and ordering, Medallia tracking and communication, and other responsibilities as assigned by rooms managers

At least 2 years of relevant work experience in a Luxury Hotel, preferably within Guest Services or Bell Desk operations
Self-driven and a strategic resourcing professional
Able to work independently and under pressure in a fast pace working environment
Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills
Reading, writing and oral proficiency in both Spanish and English language
Great organizational skills
Attention to detail