Bell Captain, Marriott Bonvoy

Bell Captain

Marriott Bonvoy

Location:
China, Shanghai

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Assist guests with requests, provide information about the property and local amenities, resolve issues, document activities in logbooks, maintain supplies inventory, adhere to safety protocols, and supervise and motivate employees as part of a premium hospitality team.

Job Responsibility:

Respond to guest requests for special arrangements or services
respond to special requests from guests with unique needs and follow up to ensure satisfaction
gather, summarize, and provide information to guests about the property and the surrounding area amenities
answer, record, and process all guest calls, messages, requests, questions, or concerns
contact appropriate individual or department as necessary to resolve guest call, request, or problem
review shift logs/daily memo books and document pertinent information in logbooks
ensure outstanding requests from previous day are resolved
monitor inventory and order general office supplies
notify Loss Prevention/Security of guest reports of theft
assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
serve as role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy process
report accidents, injuries, and unsafe work conditions
complete safety training and certifications
adhere to company policies and procedures
welcome and address guests' needs
develop and maintain positive working relationships
ensure quality expectations and standards
stand, sit, or walk for extended periods
move, lift, carry, push, and place objects weighing up to 10 pounds
perform other reasonable duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience

What we offer:

Opportunity to belong to a global team
equal opportunity environment
celebration of unique backgrounds

Additional Information:

Job Posted:
November 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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