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The Bell Captain forms part of the Front Office team and oversees the resort front drive as well as the flow of the arrival/departure to ensure a seamless experience for our guests, homeowners and patrons.
Job Responsibility:
Assists Front Office Manager & Resort Assistant Managers in overseeing the Guest Services Department
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner
Interactions with guest will be in person, phone, FS Chat and by email
Oversees and support bellmen and doormen in their daily tasks to ensure seamless arrival & departure experience (delivering luggage to and from room, accompanying guests to their rooms, assisting valet in parking vehicles and pulling vehicles up from parking lot, and assisting with golf cart rides)
Work closely with other hotel departments, including sales and catering in coordination special guest or group needs relating to parking services, gift deliveries and bag pulls
Conducts standards tests for members of the team and provides coaching / feedback
Assists with Administrative duties for Guest Services including inventory upkeep and ordering, Medallia tracking and communication, and other responsibilities as assigned by rooms managers
Requirements:
Relevant work experience in a Luxury Hotel
Self-driven and a strategic resourcing professional
Able to work independently and under pressure in a fast pace working environment
Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills
Requires ability to operate computer equipment and office equipment
Great organizational skills
Able to multitask and prioritize
All applicants must possess the legal right to work in Greece
What we offer:
Competitive Salary and comprehensive Benefits Package
Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
Ticket Restaurant monthly allowance
Complimentary Nights at Four Seasons Hotels & Resorts worldwide
Employee Recognition Program
Opportunities for Global Travel through Task Forces and Transfers
Access to Four Seasons global Training & Development programs