Bell Captain, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Sanya

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Bell Captain will respond to guest requests for special arrangements or services, oversee club lounge operations, ensure guest satisfaction, and maintain compliance with company standards while creating a welcoming environment.

Job Responsibility:

Respond to guest requests for special arrangements or services
respond to special requests from guests with unique needs and follow up to ensure satisfaction
supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
contact appropriate individual or department to resolve guest calls, requests, or problems
review shift logs/daily memo books and document pertinent information in logbooks
monitor club lounge for seating availability, service, safety, and well-being of guests
ensure employee compliance with company standards and policies and external regulations
report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
speak with others using clear and professional language
answer telephones using appropriate etiquette
develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
comply with quality assurance expectations and standards
stand, sit, or walk for an extended period of time
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
perform other reasonable job duties as requested by supervisors

Requirements:

High school diploma or G.E.D. equivalent
at least 1 year of related work experience

What we offer:

Opportunities for training, development, and recognition in a luxury environment
holistic well-being focus
true camaraderie with a diverse group of co-workers

Additional Information:

Job Posted:
July 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Bell Captain