Bell Attendant

Provide professional, courteous, and efficient bell service to guests, ensuring a seamless arrival and departure experience while maintaining the highest standards of guest satisfaction and brand integrity

• Fully understand and adhere to all hotel policies and procedures as outlined in the Employee Handbook
• Report for duty on time, wearing the designated uniform and name tag, maintaining high grooming and professional appearance standards
• Deliver courteous, professional, and flexible service at all times in alignment with Four Seasons Standards
• Comply with all hotel safety, security, and emergency procedures
• Maintain in-depth knowledge of all hotel services, facilities, activities, and events
• Stay informed about all VIP guests visiting or staying at the hotel
• Keep all front and back-of-house areas clean and organized
• Ensure hotel property and equipment are handled with care and maintained in excellent condition
• Ensure proper shift handover, with no unresolved issues or pending correspondence left without follow-up
• Review daily materials, including VIP lists, return guests, and function sheets
• Escort arriving guests to their rooms, handle luggage with care, and deliver in-room orientation
• Handle guest room change requests efficiently
• Assist departing guests with luggage and transportation arrangements
• Safely store and retrieve guest luggage and personal belongings
• Page guests in public areas, answer phones, and deliver messages, packages, flowers, etc., to guest rooms
• Run errands for guests and concierge staff
• Maintain high standards of cleanliness in the lobby, concierge desk, front entrance, and luggage storage areas
• Address guests by name and remember the names of returning guests
• Exhibit friendliness, professionalism, and a willingness to offer personalized service
• Collaborate closely with Front Office, Valet Parking, and Door Staff teams
• Keep the Concierge informed about guest concerns, requests, or issues
• Safely maneuver luggage carts and heavy/awkward items through the hotel

• Competitive Basic Salary
• Travel Allowance (if applicable)
• 30 Days of Paid Annual Vacation
• 10 Public Holidays per Year
• Complimentary Employee Meals
• Medical and Life Insurance Coverage
• Employee Assistance Program
• Complimentary Room Nights at Four Seasons Hotels Worldwide
• Laundry/Dry Cleaning Services for Work Attire
• Career Growth & Development Opportunities