Bell Attendant Job at SOFITEL (Ras Al-Khaimah)

Bell Attendant

SOFITEL

Location:
United Arab Emirates , Ras Al-Khaimah

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.

Requirements:

To provide a personal service to all the guests, fully aware and following the hotel standards and procedures
To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service
To personally greet and escort the guests rather than pointing out directions
To ensure that the privacy of the guests and the confidentiality of the information is respected
To handle guest luggage and belongings carefully, to store them safely, avoiding damage or lost
To assist guests with room changes in coordination with the Front Office department
To deliver messages, mail, parcels, newspapers, etc. to guests and hotel departments as per departmental standards and procedures
To be aware of the room set ups and to inform the guests accordingly (rooming)
To check the cars and rooms for forgotten items and to respect the Lost & Found procedures
To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility
To properly use the supplies, equipment and to ask for requisitions accordingly
To assist the drivers, valet parking and doormen in the daily activity
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it
To call the supervisor or manager for advice in serious cases or if an approval is required
To be fully aware of and to report all guest comments or complaints
To be aware of all VIPs visiting or staying in the hotel
To ensure a proper use of the telephone etiquette as per Sofitel standards
To read and update the logbooks and to ensure a proper handover between the shifts
To strictly respect the keys handling procedures
To respect schedules, terms and deadlines as agreed with the Management
To be aware of the hotel outlet timings and promote the internal activities and events
To attend a daily line up briefing with the Concierge team to recapitulate tasks and activity
To share daily activity highlights with the supervisor, including internal and external guest opportunities
To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department
To carry out any other reasonable duties as assigned by the Concierge Supervisor and the Chief Concierge

Additional Information:

Job Posted:
January 09, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Job Link Share:

Bell Attendant

SOFITEL

Location:
United Arab Emirates , Ras Al-Khaimah

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Requirements:

Additional Information:

Job Posted:
January 09, 2026

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Category:Hospitality and Tourism

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Salary:

Job Description:

Requirements:

Additional Information:

Job Posted:January 09, 2026

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