Bell Attendant, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Sydney

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Bell Attendant role at Marriott involves greeting guests, helping with luggage, providing directions, and delivering excellent customer service. The job requires a warm demeanor, strong communication skills, and the physical ability to handle luggage. Benefits include global hotel discounts, wellbeing programs, and a supportive team environment.

Job Responsibility:

Greet and escort guests to rooms
Open doors and assist guests/visitors entering and leaving property
Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
Transport guest luggage to and from guest rooms and/or designated bell area
Assist with luggage storage and retrieval
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
Supply guests with directions
Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed
Communicate parking procedures to guests/visitors
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
Maintain awareness of undesirable persons on property premises
Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information
Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Speak with others using clear and professional language, and answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats (e.g., small print)
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors

Requirements:

A genuinely warm & welcoming demeanor
Personable communication skills
Energising motivation - its infectious - no job is too big or too small
A passion for the industry, a want to be the best in service
Australian working rights
Must hold a valid NSW full driver's license

What we offer:

Team-spirited co-workers
Encouraging leadership
Discounted room rates on hotels worldwide
Discount on food and beverages at participating Marriott International hotels worldwide
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy

Additional Information:

Job Posted:
September 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Bell Attendant