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Assists guest with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels
Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Requirements
Must be able to work all shifts including, AM's, PM's, weekends, and holidays
Requires oral proficiency in the English language
Bending to pick up or place luggage or boxes on cart
Pulling luggage carts with weight of up to 200 pounds. Cart may be pulled up to the length of a full city block
Lifts boxes of up to 100 pounds and carries them for up to 15 feet
Is mobile during 100% of shift
What we offer
Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you master your craft
Inclusive and diverse employee engagement events all year-round
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)