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The Bell Attendant is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Bell Attendant is stationed at the bell stand inside the hotel and greets each guest by name upon arrival and departure. The Bell Attendant transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage. The Bell Attendant also provides arriving guests with a hotel orientation.
Job Responsibility:
Greets all guests passing through lobby and offers assistance
Delivers luggage to room upon check-in and picks up luggage from room upon departure
Maintains proper records of deliveries and pick-up
Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions
May perform errands for guests and the hotel that may require local travel off of the hotel property
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Complies with Four Seasons Work Rules and Standards of Conduct
Works harmoniously and professionally with co-workers and supervisors
Requirements:
Reading, writing, and oral proficiency in the English language
excellent communication skills
excellent personal presentation and interpersonal skills
warm welcoming smile
positive attitude
knowledgeable about the local area
minimum of 1+ year bell/guest services experience in a hotel environment
ability to prioritize and multi-task
high attention to detail
ability to work a flexible schedule, including days, nights, overnight, weekends & holidays
physical ability to stand for 8 hours per shift
ability to lift and push 50 – 100 lbs
high school education or equivalent experience
What we offer:
Medical, dental & vision insurance plans
401k Retirement plan
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary accommodation at other Four Seasons Hotels and Resorts