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We are looking for a passionate Bell Attendant who can offer a sense of welcome to guests as they enter the hotel and the sentiment of gratitude and until next time upon exit of the hotel. The Bell Attendant is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start.
Job Responsibility:
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Greet guests and escorts them to their rooms
Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive
Maintains Proper records of deliveries and pickups
Performs errands for guests and the hotel that may require local travel off of the hotel property
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell staff and Valet staff and complies with Job descriptions of both area
Other duties as assigned when necessary
Requirements:
Previous guest services experience preferably in a luxury resort/hotel
The ability to lift up to 100 lbs and push a cart up to 200 lbs
The ability to work in warm temperatures outdoors
Team player with attitude of ready and willing to help where and when needed around the resort
Reading, writing and oral proficiency in both Spanish and English language
What we offer:
Energizing Employee Culture where you are encouraged to be your true self
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates