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Operating from the Residential Lobby and Front Drive, the Bell Attendant is an integral part of the Residential Services Team whose main objective is to ensure our residents are well looked after from the start. As the first and last impression of the Four Seasons Private Residences, this high-profile department carries a special responsibility. The Bell Attendant is stationed at the bell stand inside the building and greets each resident by name upon arrival and departure. The Bell Attendant transports luggage to the residences for arrivals and transports luggage for departing residents to the entrance or into temporary storage. The Bell Attendant also provides arriving residents with a Four Seasons Private Residences orientation, delivers packages and parcels.
Job Responsibility:
Responds to a wide variety of homeowner requests by accurately assessing the Resident’s needs and inquiries
offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons policies
When necessary, greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the residence
Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc. following instructions as specified in the Residence Unit Admittance Forms
Assists residents, visitors, and/or vendors in all inquiries in connection with residential common areas, hours of operations, key residences personnel, directions, etc
Greets all residents and their guests passing through lobby and offers them assistance
Assists in Residential Lobby service - answer telephones at the residences Concierge Desk, deliver messages, packages, laundry, groceries, etc. to units
Deliveries in-residence dining requests from 3rd party vendors to unit as requested
Ensures the residences lobby is always clean, including bell carts and storage area
To assist the Concierge when needed during busy periods and when required
To fulfil the role of valet parker to Four Season’s standards, as required and drive cars in a safe and responsible manner
Handles all resident interactions with the highest level of hospitality and professionalism, accommodating special request whenever possible
Acts in all matters related to the safety, security, satisfaction and wellbeing of residents and fellow employees
Relieve other residential roles for meal periods and in case of emergency
Performs any special projects deemed necessary by your direct Supervisor/Concierge or Residential Leader
Requirements:
Reading, writing, and oral proficiency in the English language, intermediate communication skills are essential
Must have excellent personal presentation and interpersonal skills
Must have minimum of 1+ year bell/guest services experience in a hospitality environment
Must be able to prioritize and multi-task, and have a high attention to detail
Must be able to work a flexible schedule, including days, nights, overnight, weekends and holidays
Physical by nature, this position requires standing for 8 hours per shift and requires candidates to have the ability to lift and push 30 kg., respectively
High school education or equivalent experience is required