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Assists guests with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels. Greet guests and escort them to their rooms. Delivers luggage to rooms upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Greet all guests passing through the lobby and offer them assistance. Works harmoniously and professionally with co-workers and supervisors. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Job Responsibility:
Assists guests with luggage during arrival and departure
makes necessary deliveries to and pick up from guest rooms
transports guest and hotel packages and parcels
Greet guests and escort them to their rooms
Delivers luggage to rooms upon check-in and picks up luggage from room upon departure
Maintains proper records of deliveries and pick-ups
Handles all guest interactions with the highest level of hospitality and professionalism
resolves customer complaints
assist customers in all inquiries in connection with hotel services
Greet all guests passing through the lobby and offer them assistance
Works harmoniously and professionally with co-workers and supervisors
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
Requirements:
1-2 years of experience in a similar position with a luxury hotel or resort
Preferably with Driver’s License
Excellent command in English
Nice to have:
Arabic is an advantage
What we offer:
Deeply instilled value-based company culture
Opportunities to build a successful career with global potential
Unique strong culture - diversity of 50 different nationalities
Living accommodation in a high quality, well-resourced apartment