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Behavioral Insights Lead - Identity

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Cash App

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Location:
United States , Bay Area

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

89400.00 - 167500.00 USD / Year
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Job Description:

As a Behavioral Insights Lead - Identity, you will lead a core function in our specialized Behavioral Insights Team (BIT), you will guide a team to gather, assess, explore and scrutinize patterns, data and signals to identify and mitigate high-risk / fraudulent activity across our platform. We need an experienced leader to support and drive our investigations and analytics effort that is the core of BIT. The team is responsible for the most complex processes, pattern recognition and analytical work in the Health (Risk/Fraud) organization.

Job Responsibility:

  • Lead and develop a team of 5-10 individuals
  • Be a mentor to your team - share experience and best practices developed through your experience
  • Ensure the investigations framework to support frequent model iteration and validation efforts and communicate feedback to cross-functional business partners is maintained and up to date
  • Partner with HR, Talent, and Recruiting on sourcing candidates as well as administration of HR Policies/Procedures
  • Provide performance management, ongoing feedback, and professional coaching
  • Assist with professional development and upstream, preventative, future-proof thinking
  • Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our controls
  • Recognize and Reward Talent
  • ensure accountability at all levels within the team roles
  • Assist in building and executing on short-term and long-term plans with associated benefits of strategies that are developed to reduce financial exposure associated with identified high-risk activity
  • Showcase strong time-management skills to maintain or exceed expected daily workloads, lead the team by example.
  • Be a voice of the customer by identifying trends, issues, and suggesting improvements to processes, policies, and products including recommending tooling and data improvements to increase investigations efficacy
  • Provide suggestions and insights to improvement investigation approaches and development of fraud detection systems to identify emerging inauthentic activity trends and provide recommendations to assist in loss mitigation
  • Collaborate on and escalate complex cases and new trends within the team, backed by industry knowledge of common financial services fraud vectors and risk controls

Requirements:

  • 4+ years of prior leadership experience managing a team of high performing fraud analysts, including coaching and development
  • 2+ years of experience working within financial services, technology, or fintech preferred
  • Flexibility to lead individuals in different time zones and work with teams in multiple time zones
  • Demonstrated depth of knowledge in the realm of customer identity and onboarding, specifically experience with KYC, CIP, FinCrimes, and access controls
  • Demonstrate flexibility to adapt and able to manage multiple assignments
  • Show strong ability to conceptualize, develop, and implement process improvements around investigatory workflows and approaches
  • Previous experience working with machine learning models and modelers
  • Experience with utilizing visualizations (e.g. Tableau, Looker, Mode) either directly or through leading a team responsible for such visualizations
  • Experience using statistical approaches to solving business problems
  • Ability to prepare and present findings to multiple levels within the leadership hierarchy
  • The ability to answer unstructured business questions and work independently to drive projects and analytical tasks to conclusion
  • Excellent problem-solving skills, including root cause analysis / identification

Nice to have:

  • Bachelor's degree in related field (management, mathematics, statistics)
  • CFE (Certified Fraud Examiner), ACAMS (Certified Anti-Money Laundering Specialist), or similar accreditation
  • Familiarity with SQL or with leading a team versed in SQL
What we offer:
  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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