CrawlJobs Logo

Behavioral Insights Lead - Identity

cash.app Logo

Cash App

Location Icon

Location:
United States , Bay Area

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

89400.00 - 167500.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

As a Behavioral Insights Lead - Identity, you will lead a core function in our specialized Behavioral Insights Team (BIT), you will guide a team to gather, assess, explore and scrutinize patterns, data and signals to identify and mitigate high-risk / fraudulent activity across our platform. We need an experienced leader to support and drive our investigations and analytics effort that is the core of BIT. The team is responsible for the most complex processes, pattern recognition and analytical work in the Health (Risk/Fraud) organization.

Job Responsibility:

  • Lead and develop a team of 5-10 individuals
  • Be a mentor to your team - share experience and best practices developed through your experience
  • Ensure the investigations framework to support frequent model iteration and validation efforts and communicate feedback to cross-functional business partners is maintained and up to date
  • Partner with HR, Talent, and Recruiting on sourcing candidates as well as administration of HR Policies/Procedures
  • Provide performance management, ongoing feedback, and professional coaching
  • Assist with professional development and upstream, preventative, future-proof thinking
  • Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our controls
  • Recognize and Reward Talent
  • ensure accountability at all levels within the team roles
  • Assist in building and executing on short-term and long-term plans with associated benefits of strategies that are developed to reduce financial exposure associated with identified high-risk activity
  • Showcase strong time-management skills to maintain or exceed expected daily workloads, lead the team by example.
  • Be a voice of the customer by identifying trends, issues, and suggesting improvements to processes, policies, and products including recommending tooling and data improvements to increase investigations efficacy
  • Provide suggestions and insights to improvement investigation approaches and development of fraud detection systems to identify emerging inauthentic activity trends and provide recommendations to assist in loss mitigation
  • Collaborate on and escalate complex cases and new trends within the team, backed by industry knowledge of common financial services fraud vectors and risk controls

Requirements:

  • 4+ years of prior leadership experience managing a team of high performing fraud analysts, including coaching and development
  • 2+ years of experience working within financial services, technology, or fintech preferred
  • Flexibility to lead individuals in different time zones and work with teams in multiple time zones
  • Demonstrated depth of knowledge in the realm of customer identity and onboarding, specifically experience with KYC, CIP, FinCrimes, and access controls
  • Demonstrate flexibility to adapt and able to manage multiple assignments
  • Show strong ability to conceptualize, develop, and implement process improvements around investigatory workflows and approaches
  • Previous experience working with machine learning models and modelers
  • Experience with utilizing visualizations (e.g. Tableau, Looker, Mode) either directly or through leading a team responsible for such visualizations
  • Experience using statistical approaches to solving business problems
  • Ability to prepare and present findings to multiple levels within the leadership hierarchy
  • The ability to answer unstructured business questions and work independently to drive projects and analytical tasks to conclusion
  • Excellent problem-solving skills, including root cause analysis / identification

Nice to have:

  • Bachelor's degree in related field (management, mathematics, statistics)
  • CFE (Certified Fraud Examiner), ACAMS (Certified Anti-Money Laundering Specialist), or similar accreditation
  • Familiarity with SQL or with leading a team versed in SQL
What we offer:
  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Cash App - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Behavioral Insights Lead - Identity

Senior Manager/Director, Oncology Marketing

As the Senior Manager/Director, Oncology Marketing, you will be responsible for ...
Location
Location
United States , Menlo Park; Union City
Salary
Salary:
190081.00 - 211201.00 USD / Year
billiontoone.com Logo
BillionToOne
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Marketing, Business, or a related field
  • A minimum of 8 years of leadership experience in brand & growth marketing, with a focus on communications, field marketing/sales, demand generation and awareness
  • Experience marketing within the healthcare space, specifically with providers, and collaborating with sales teams
  • Experience developing a comprehensive growth marketing strategy, including paid media budgeting/management, developing communications and launching campaigns end to end
  • Experience leading the sourcing and deploying of media management platforms and partners, tracking and reporting tools
  • Experience, developing and managing multi-touch, omni-channel integrated experiences via web, Email, SMS, and physical
  • Excellent analytical skills, with the ability to translate data into actionable insights and strategies
  • Strong strategic thinking and planning abilities, with the ability to drive a brand's vision and message
  • Strategic mindset, capable of aligning brand marketing initiatives with broader business goals and driving results
  • Excellent leadership and team management skills, with a track record of developing high-performing teams
Job Responsibility
Job Responsibility
  • Develop and execute oncology product brand storytelling, maintaining and adapting the marketing calendar to align with business goals and partnership with corporate and prenatal brand resources
  • Partner with cross-functional teams—Product Marketing, Medical Affairs, Genetic Counselors, Legal, and Sales—to create, distribute, and optimize marketing content across digital and print channels
  • Plan, execute, and assess tradeshows, webinars, and events in collaboration with the prenatal team, field members, and leadership
  • Conceptualize and implement multi-channel marketing campaigns (digital, social media, print) that align with sales objectives and brand identity
  • Lead demand generation strategies to drive qualified leads, brand awareness, and sales pipeline growth, ensuring alignment with business goals
  • Analyze and report performance metrics for demand generation and marketing operations, driving data-informed strategies and optimizations
  • Oversee growth marketing initiatives across channels, including social media, SEO, search, CTV, display, and more, to improve acquisition and retention
  • Manage product brand websites, collaborating with Product Marketing to design and update content that supports branding and lead generation
  • Develop and manage social media strategies to enhance brand awareness, engagement, and credibility across platforms
  • Collaborate across departments to ensure cohesive messaging and unified product brand representation across all initiatives
What we offer
What we offer
  • Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
  • Open, transparent culture that includes weekly Town Hall meetings
  • The ability to indirectly or directly change the lives of hundreds of thousands patients
  • Multiple medical benefit options
  • employee premiums paid 100% of select plans, dependents covered up to 80%
  • Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
  • Supplemental fertility benefits coverage
  • Retirement savings program including a 4% Company match
  • Increase paid time off with increased tenure
  • Latest and greatest hardware (laptop, lab equipment, facilities)
  • Fulltime
Read More
Arrow Right

Senior Product Manager - Privacy Experiences

Mozilla is seeking an experienced Senior Product Manager to lead the evolution o...
Location
Location
United States
Salary
Salary:
Not provided
mozilla.org Logo
Mozilla
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience leading impactful consumer-facing products, ideally in privacy, security, identity, finance, or similarly technical domains
  • Strong ability to make the complex simple, translating deep and technical topics into clear, human-centered experiences that users easily understand and trust
  • Strong UX sensibilities and a passion for intuitive, elegant, and accessible experiences that excite users and reduce friction
  • Demonstrated ability to set and communicate strategy, aligning near-term decisions with long-term goals and Mozilla’s mission
  • Expertise in using data and user research to guide priorities, measure results, and improve outcomes
  • Strong cross-functional collaboration skills with a track record of working effectively with Engineering, UX, Data Science, and Marketing partners
  • Excellent strategic and analytical skills, capable of connecting business, user, and technical considerations into a cohesive product vision
  • Proven leadership and influence, guiding complex discussions, resolving ambiguity, and aligning diverse stakeholders
  • Deep empathy for users and a passion for protecting people online, combined with the ability to simplify complex or technical topics into elegant, approachable solutions
  • Goal and metrics oriented, skilled at setting measurable objectives and driving accountability toward impact
Job Responsibility
Job Responsibility
  • Define and drive the multi-year product strategy for Firefox Relay, Mozilla Monitor, and Firefox privacy experiences, setting clear goals and aligning cross-functional teams on a shared vision of privacy made simple
  • Own product outcomes end-to-end, from strategy and roadmap to delivery, iteration, and measurement of success
  • Bridge the gap between privacy and convenience, ensuring user trust while reducing friction in understanding and protecting personal information online
  • Transform complex technical concepts into intuitive, approachable experiences that make privacy and security feel empowering rather than intimidating
  • Integrate our privacy tools into the Firefox ecosystem to create seamless, intuitive experiences across products that expand user engagement and retention
  • Use data and user research to guide priorities, inform decisions, and refine product direction
  • Collaborate across disciplines including Engineering, UX, Data Science, Marketing, Legal, and Customer Experience to prioritize work, resolve ambiguity, and deliver high-quality outcomes
  • Advocate for users by leveraging research, behavioral insights, and empathy to shape experiences that simplify complexity and spark user delight
What we offer
What we offer
  • Generous performance-based bonus plans
  • Rich medical, dental, and vision coverage
  • Generous retirement contributions with 100% immediate vesting
  • Quarterly all-company wellness days
  • Country specific holidays plus a day off for your birthday
  • One-time home office stipend
  • Annual professional development budget
  • Quarterly well-being stipend
  • Considerable paid parental leave
  • Employee referral bonus program
  • Fulltime
Read More
Arrow Right

Senior Specialist, Experience Researcher

The Experience Researcher is a key member of the team who is responsible for hel...
Location
Location
India , Pune
Salary
Salary:
Not provided
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Years of experience in UX research, data analytics, or a related field, preferably in a product-led or digital environment
  • Strong expertise in qualitative and quantitative research methods (e.g., usability testing, interviews, surveys, ethnography) and experience conducting or supporting A/B tests and experimental design
  • Proficiency in analytics tools such as DOMO, Mixpanel, Amplitude, Tableau, Excel, or similar BI platforms
  • Demonstrated ability to translate complex data and research findings into clear, compelling narratives using strong oral and written communication skills
  • Familiarity with Design Thinking methodologies and experience applying them in cross-functional product teams
  • A strategic mindset with the ability to influence stakeholders at all levels and align research with business and customer needs
  • Experience leading cross-functional initiatives and presenting to senior leadership
  • A collaborative, inclusive approach to teamwork and a passion for mentoring others
  • Comfort balancing short-term delivery with long-term research planning
  • Curiosity and enthusiasm for evolving global consumer experiences in areas like payments, small business, digital identity, and loyalty
Job Responsibility
Job Responsibility
  • Participate in all phases of the research, strategy, and design process—from framing the problem and defining the design target to envisioning the future state experience and validating concepts
  • Develop and execute research approaches using a range of qualitative and quantitative methods, critically evaluating processes and applying statistical analysis where appropriate
  • Conduct generative and evaluative research, including drafting screeners, discussion guides, and surveys
  • moderate in-person and remote sessions
  • and collaborate with third-party vendors when needed
  • Apply critical thinking to synthesize findings, identify patterns and themes, and translate them into compelling insights and implications for product teams
  • Deliver insights at various stages of the product lifecycle to inform strategy and design decisions that lead to best-in-class experiences
  • Present key takeaways to stakeholders and confidently field questions during readouts
  • Guide research planning across teams, helping shape roadmaps and priorities based on user and business impact
  • Collaborate on experimentation frameworks (e.g., A/B testing, usability testing, cohort analysis) and integrate UX research with data analytics to inform product and business decisions
  • Fulltime
Read More
Arrow Right

Social Media and Digital Marketing Manager

Jil Sander is looking for Social Media Manager to lead the brand’s organic and p...
Location
Location
Italy , Milano
Salary
Salary:
Not provided
otb.net Logo
OTB
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Marketing, Communications, Media, or related fields
  • 5+ years of experience in social media management, ideally in luxury fashion or premium lifestyle brands
  • Strong expertise in global platforms and cultural nuances, especially in China and Japan
  • Proven experience managing paid social media campaigns and collaborating with media agencies
  • Deep command of analytics tools, KPIs, and data-driven optimization
  • Exceptional organizational skills and the ability to manage complex timelines, budgets, and cross-functional stakeholders
  • Strong writing, communication, and visual storytelling skills
  • Highly detail-oriented and comfortable in fast-paced, dynamic environments
Job Responsibility
Job Responsibility
  • Lead end-to-end management of the global organic social media ecosystem across Instagram, Facebook, LinkedIn, YouTube, Weibo, WeChat, RED, and LINE
  • Maintain, evolve, and execute the global organic social strategy, ensuring coherence, brand alignment, and a strong visual and narrative identity
  • Partner closely with Creative, PR, Digital, Merchandising, and Regional Marketing teams to maintain consistent messaging and support seasonal priorities
  • Own the global content calendar, timelines, and milestones across all platforms
  • Manage publishing for all Western social channels, ensuring accuracy, quality, and timely delivery
  • Oversee regional content execution and approvals, including the Creative Director’s content
  • Lead copywriting reviews, asset approvals, and scheduling across markets
  • Brief content needs for pre-production, on-set, and post-production phases, ensuring assets match social best practices and brand standards
  • Track and analyze performance metrics, audience behavior, and engagement trends across platforms
  • Provide actionable insights and reports to senior leadership and cross-functional teams
  • Fulltime
Read More
Arrow Right

Information Security Identity & Access Management Analyst

The Info Sec Prof Senior Analyst is an intermediate level position responsible f...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years of relevant Identity and Access Management experience
  • Applicable Certifications or willingness to earn within 12 months of joining
  • Consistently demonstrates clear and concise written and verbal communication
  • Proven influencing and relationship management skills
  • Proven analytical skills
  • Bachelor’s degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Identify potential Identity and Access Management (IAM) risks and make recommendations for enhancement
  • Lead execution of IAM governance procedures, specifically focusing on non-worker identities and IAM resources
  • Collect and analyze security risk evidence and coordinate with internal and external compliance and auditing agencies / officials
  • Develop and operationalize key risk indicators for related IAM topics and governance procedures
  • Produce insights from data that are tailored to specific requirements and audiences
  • Execute meetings and communicate complex security topics and IAM standards and best practices with all levels of the organization
  • Ensure that controls are utilized daily and that non-compliance remediation is addressed
  • Drive technological projects with cross-functional teams that support the expansion of IAM governance
  • Provide IAM consulting services, including interpreting and/or clarifying information security policy, procedures, standards or concepts
  • Assist with defining, implementing, and governing IS standards to align procedures and practices in compliance with Citi standards
What we offer
What we offer
  • Best-in-class benefits
  • Global benefits
  • Equal opportunity employer
  • Fulltime
Read More
Arrow Right

Global CRM Manager

Hunkemöller has become a much-loved, social & inclusive brand; the leading Omni ...
Location
Location
Netherlands , Hilversum
Salary
Salary:
Not provided
hunkemoller.de Logo
Hunkemöller
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 7+ years of progressive experience in CRM and Loyalty, preferably within the premium retail, fashion, or e-commerce sector, including multi-market or global responsibility
  • Proven track record of successfully managing, coaching, and mentoring a team of direct reports
  • Deep understanding and hands-on experience with enterprise CRM/Marketing Automation platforms (e.g., Bloomreach Engage)
  • Strong analytical skills
  • ability to translate complex customer data into actionable strategies, generate insights, and optimize campaign performance
  • Highly organized, excellent project management skills, and a strong Omnichannel mindset able to design consistent customer experiences across online/offline touchpoints
  • Excellent communication skills and proven ability to manage senior stakeholders and liaise effectively with cross-functional teams (Retail, Digital, IT, Buying, Analytics)
  • Passion and affinity for fashion and retail dynamics (seasonal cycles, brand identity)
  • Fluency in English (written and spoken) is required
Job Responsibility
Job Responsibility
  • Define and execute the multi-market CRM strategy (communication & loyalty) covering the entire customer lifecycle (acquisition, retention, reactivation)
  • Translate customer insights, our developed digital north star and industry trends into relevant, compelling loyalty propositions that drive membership growth, engagement, frequency, and conversion
  • Use Bloomreach Engage to personalize and localize and adapt CRM initiatives (campaigns, loyalty mechanics)
  • Own key automated customer journeys (welcome, win-back, VIP, loyalty) and ensure they are personalized, timely, and impactful across all channels (online and in-store)
  • Design and deliver sophisticated multitouch CRM campaigns (email, app, SMS, push, instore communications) that drive traffic and commercial results
  • Manage segmentation, behavioral profiling, data quality, and database growth
  • Oversee compliance with data privacy regulations (e.g., GDPR) across all markets
  • Lead, coach, and mentor the CRM/Loyalty team members (marketers, email specialists, data analysts), driving performance, effective workflows, and continuous improvement
  • Define and track core KPIs (LTV, Retention Rate, Frequency, Churn, AOV)
  • Conduct rigorous A/B testing and campaign optimization, generating actionable insights for senior stakeholders
  • Fulltime
Read More
Arrow Right

Director, Social Media & Content

The Director Digital Social Media (internally known as Director, Social Media & ...
Location
Location
Salary
Salary:
158000.00 - 205000.00 USD / Year
acehardware.com Logo
ACE Hardware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in marketing, Communications, Journalism, or related field
  • Minimum of 10 years of experience in digital marketing, content strategy, or social media, ideally in the retail, fashion, beauty, or consumer lifestyle space
  • Proven success in creating, analyzing and optimizing content that builds brand affinity and drives measurable sales
  • Deep understanding of social commerce platforms, digital retail trends, and omnichannel shopping behavior
  • Strong leadership skills, with experience managing in-house and freelance content teams
  • Proficiency in tools like Google Analytics, Meta Business Suite, SOCi or similar platforms
  • Familiarity with video-first and mobile-first content creation for platforms like TikTok and Reels
  • Excellent visual and editorial judgment with a portfolio of work that demonstrates brand-building and conversion-focused content
  • Experience with influencer campaigns, affiliate marketing UGC
Job Responsibility
Job Responsibility
  • Lead the strategy for social content and paid social media (Instagram, TikTok, Facebook, Pinterest, YouTube, etc.) to grow community, deepen engagement, and drive omnichannel traffic
  • Develop a content calendar that supports seasonal campaigns, unique/innovative products, and retail moments, while maintaining an always-on brand presence
  • Define, develop and execute a content strategy that reflects our brand identity, values, and voice—tailored to resonate with our audience across platforms
  • Build campaigns that inspire connection and spark conversation while naturally leading customers toward purchasing and/or visits
  • Champion and optimize content that reflects both inspiration/lifestyle, product benefits and action that drives brand engagement and omni-channel traffic and sales
  • Integrate shoppable features and frictionless shopping paths across content and platforms (e.g., Instagram Shop, TikTok Shop, UGC galleries, etc.)
  • Establish, maintain and optimize all vendor relationships including SOCi, Sprinklr, Meta including Meta Business Manager, Tik Tok and any emerging platforms in which Ace should have a presence on
  • Lead, coach, and develop a team of content creators and digital producers
  • Define KPIs and goals across brand engagement, reach, CTR, conversion, and revenue
  • Analyze content performance and audience insights to continuously evolve creative direction and campaign strategies
What we offer
What we offer
  • Incentive opportunities
  • Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution
  • Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
  • 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire
  • Annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
  • On-site classes, facilitator-led courses, and a generous tuition assistance program
  • Frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales
  • Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more
  • Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
  • Birth/Adoption bonding paid time off
Read More
Arrow Right

Lead Product Designer, AI & Experience

The Lead Product Designer will own the design vision, shape user interaction par...
Location
Location
United States , New York
Salary
Salary:
190000.00 - 245000.00 USD / Year
designx.community Logo
DesignX Community
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strategic design leadership with a focus on business outcomes and user value
  • Product fluency in AI/LLM UX, including prompt interfaces and progressive AI results
  • Full-spectrum design skills: UX research, UI design, interaction and visual design
  • Strong technical collaboration with frontend teams
  • Research and validation expertise via interviews, testing, and behavioral analysis
  • Experience managing or collaborating with contractors and remote teams
  • Data-informed design approach using analytics and A/B testing
  • 10+ years of product design experience, including senior or lead-level roles
  • Proven experience designing products that simplify complex data and workflows
  • Strong collaboration history with engineering in fast-paced product environments
Job Responsibility
Job Responsibility
  • Own the design vision and execution for our civic engagement platform
  • Design user-empowering AI interfaces that enable organizations to generate insights and content
  • Make opinionated design decisions about information hierarchy and user journeys
  • Pioneer change management through design via intuitive flows and feature adoption
  • Build and evolve our visual identity and brand expression across the platform
  • Design dynamic, responsive interfaces for AI-generated content
  • Partner with PMs and engineers to define interaction paradigms for LLM-driven features
  • Conduct user research with civic leaders and organizers
  • Establish and maintain design systems for data experiences and flexible content creation
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy