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Cash App Logo Cash App · IT - Software Development

Behavioral Insights Lead - Bitcoin

United States, Bay Area 89400.00 - 167500.00 USD / Year · Job Posted January 26, 2026
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Job Description

Cash App seeks a Behavioral Insights Lead - Bitcoin who will drive growth within our Behavioral Insights Team (BIT), specializing in Bitcoin and cryptocurrency risk analysis. This lead will oversee a team that evaluates, investigates, and analyzes patterns, data, and signals to detect and prevent high-risk and fraudulent activity across our platform.

Job Responsibility

  • Build, mentor, and develop a high-performing team of analysts
  • Foster a culture of accountability, continuous learning, excellence, collaboration, and innovation while maintaining high standards for quality and precision
  • Provide performance management, ongoing feedback, and professional coaching
  • Collaborate with HR, Talent, and Recruiting teams on candidate sourcing and HR policy administration
  • Lead your team in conducting deep dives into complex behavioral data and blockchain analytics to identify trends, anomalies, and inauthentic activities
  • Apply your Bitcoin domain expertise to detect cryptocurrency-specific fraud patterns
  • Diagnose issues, identify fraud patterns, and create data-driven recommendations
  • Address complex fraud cases requiring detailed analysis of financial impact and trade-off considerations
  • Develop and continuously improve investigation frameworks, taxonomies, and fraud detection systems to support model validation, trend identification, and loss mitigation efforts
  • Execute short and long-term initiatives to minimize financial exposure from high-risk activities
  • Champion the customer experience by spotting trends and pain points, proposing enhancements to processes, policies, and products, and suggesting tooling and data upgrades to improve investigative outcomes

Requirements

  • 4+ years of prior leadership experience managing a team of high-performing fraud analysts, including coaching and development
  • 2-4 years of cryptocurrency industry experience
  • Experience using Alterya, TRM, or Chainalysis software and services
  • Demonstrated depth of knowledge in Bitcoin and other digital currencies, including the technology of blockchain networks
  • Flexibility to lead individuals in different time zones and work with teams in multiple time zones
  • Demonstrate flexibility to adapt and ability to manage multiple assignments
  • Desire to work in a fast-paced, rapidly shifting environment
  • Demonstrate strong ability to conceptualize, develop, and implement process improvements around investigatory workflows and approaches
  • Previous experience working with machine learning models and modelers
  • Experience with utilizing visualizations (e.g. Tableau, Looker, Mode) either directly or through leading a team responsible for such visualizations
  • Experience using statistical approaches to solving business problems
  • Ability to prepare and present findings to multiple levels within the leadership hierarchy
  • Ability to answer unstructured business questions and work independently to drive projects and analytical tasks to conclusion
  • Excellent problem-solving skills, including root cause analysis / identification

Nice to have

  • Bachelor's Degree in related field - Finance, Accounting, Mathematics, Economics
  • CFE (Certified Fraud Examiner), ACAMS (Certified Anti-Money Laundering Specialist), or similar accreditation
  • Familiarity with SQL or with leading a team versed in SQL

What we offer

  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
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