Behavioral Health Licensed Care Manager Jobs

Bamboo Health

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Bamboo Health is building a team of compassionate clinicians who are committed to improving care access to those in most need. We are seeking a highly motivated full-time contract Behavioral Health Licensed Care Manager to help our team change the way people access behavioral health care. You will play a critical role in integrating behavioral health into physical health during care transitions by engaging, assessing and building trust with individuals with moderate to severe mental health and substance use disorder conditions, and navigating them to the necessary behavioral health, primary care and social services. You will work within the context of a team-based model, driving towards outcomes that are important to the individual as well as our provider and payer customers.

Job Responsibility:

Primarily work in a virtual setting to support individuals with mental health conditions and substance use disorders, diagnosed and undiagnosed, and unmet needs with respect to social services
Identify, outreach and engage individuals using an omnichannel virtual approach (phone, text and email)
Identify the individual’s care goals
Screen and assess for unmet behavioral health, social service and physical health conditions and needs
Identify and address barriers to definitive behavioral health care
Identify the appropriate level of evidence-based care for the individual, as applicable
Navigate the individual to appropriate care, including behavioral health and/or primary care, as applicable, including scheduling
Support the individual in getting care with pre-appointment check-ins
Perform post-care follow-up
Collaborate on care issues with the broader clinical team by participating in case reviews
Use relationship-based strategies to engage individuals, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible individuals and enroll them in the program
Provide clinical supervision as appropriate for other members of the care team
Identify and develop workflow needs and work with leadership as needed to develop policies to efficiently and effectively operate the navigator team
Meet key engagement metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities
Effectively manage the end-to-end navigation funnel, ensuring individual’s access to definitive assessment and/or treatment
Provide consistent updates on funnel stages including delays and blockers
Proficiency in all additional internal/external technology tools utilized for the position

Requirements:

Registered Nurse compact license
Access to a quiet, HIPAA compliant and internet connected space to perform clinical duties
3+ years of experience working for a health plan or at-risk provider
2+ years of experience in care coordination or case management
2+ years of contact center experience including patient outreach and engagement, or similar background initiating patient relationships built on trust
2+ years of experience working in a metric/quota-driven environment and/or with high-volume targets
Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, mental health conditions or substance use disorders
Strong interpersonal communication skills, written communication skills, and excellent active listening skills
The ability to perceive and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
Strong technical skills and comfort with CRM databases, omnichannel technology (email, text and video conferencing) and learning how to use new technology, including Bamboo Health’s products
Strongly empathetic with a keen desire to reduce barriers to behavioral health and social services for the underserved
A high level of judgment, analytical ability and creativity in investigating problems that require original and innovative solutions
Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions

Nice to have:

Accountable to fulfilling individuals’ care needs
Experience working in an inbound and/or outbound contact center environment
Excellent oral and written communication skills
Enjoys problem solving and willing to iterate on and inform the development of new clinical workflows
Someone who can thrive in a dynamic, fast-paced, and ever-changing startup environment, demonstrating the ability to navigate ambiguity and embrace challenges with resilience and flexibility

What we offer:

Join one of the most innovative healthcare technology companies in the country
Have the autonomy to build something with an enthusiastically supportive team
Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Behavioral Health Licensed Care Manager