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The Behavioral Case Manager II is responsible for performing is case management telephonically and/or by home visits within the scope of licensure for members with behavioral health and substance abuse or substance abuse disorder needs.
Job Responsibility:
Provide case management services to individuals with serious mental illness (SMI), including those with co‑occurring substance use disorders and/or significant physical health conditions
Deliver services primarily through telephonic outreach, with the possibility of in‑person/face‑to‑face visits when clinically necessary
Conduct regular outreach to assigned members to build rapport, assess needs, link to needed services/resources and provide short-term support (up to 6 months)
Support members by helping them navigate urgent and non-urgent needs and connecting them to appropriate resources
Responds to more complex cases and account specific requests
Uses appropriate screening criteria knowledge and clinical judgment to assess member needs
Conducts assessments to identify individual needs and develops specific care plan to address objectives and goals as identified during assessment
Monitors and evaluates effectiveness of care plan and modifies plan as needed
Supports member access to appropriate quality and cost-effective care
Coordinates with internal and external resources to meet identified needs of the members and collaborates with providers
Serves as a resource to other BH Case Mgrs
Participates in cross-functional teams projects and initiatives
Requirements:
MA/MS in social work counseling or a related behavioral health field or a degree in nursing
Minimum of 3 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment
Current active unrestricted license such as RN LCSW LMHC LICSW LPC (as allowed by applicable state laws) LMFT LMSW (as allowed by applicable state laws) or Clinical Psychologist to practice as a health professional within the scope of licensure in applicable states or territory of the United States required
Previous experience in case management and telephonic and/or in person coaching with members with a broad range of complex psychiatric/substance abuse and/or medical disorders
Nice to have:
Experience in health coaching and motivational interviewing techniques
Knowledge of behavioral health systems of care in Virginia
Strong Written and verbal documentation skills
Intermediate to advanced Microsoft office usage
What we offer:
Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs (unless covered by a collective bargaining agreement)
Medical, dental, vision, short and long term disability benefits