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Beauty Customer Service Advisor

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Office Angels

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Location:
United Kingdom , West End, London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

32000.00 - 35000.00 GBP / Year
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Job Description:

Our client is a rapidly growing hair care brand based in the West End are looking for a Customer Service Advisor. You will play a pivotal role in ensuring a positive experience that maintains high levels of customer satisfaction and be the face of their brand!

Job Responsibility:

  • Handle incoming calls, emails, live chats, and social media queries from customers with a cheerful and helpful attitude
  • Process orders, returns, refunds, and exchanges in line with our company guidelines
  • Provide accurate information about our products and promotions to enhance customer experiences
  • Efficiently resolve customer complaints to ensure timely satisfaction while maintaining our positive brand image
  • Create trade accounts on Shopify, assisting the trade team in setting up salon accounts
  • Maintain detailed and accurate customer records using CRM software
  • Work towards meeting customer service performance targets, including response times and resolution rates
  • Ensure all customer issues are fully resolved by following up as needed
  • Identify opportunities for upselling or cross-selling products and services
  • Stay updated on company policies, procedures, and industry trends to provide the best service possible

Requirements:

  • Experience in customer service within in the beauty industry
  • Familiarity with customer service software (e.g., Gorgias or Zendesk)
  • Excellent communication, problem-solving, and conflict-resolution skills
  • Ability to multitask and meet performance targets with ease
  • Proficiency in Google Workspace and Microsoft Office

Nice to have:

  • Familiarity with customer service software (e.g., Gorgias or Zendesk)
  • A hands-on, enthusiastic self-starter with a flexible attitude who thrives in a fast-paced environment

Additional Information:

Job Posted:
March 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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