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Beauty CRM Manager

United Kingdom, Nottingham · Job Posted March 03, 2026
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Job Description

Join us as Beauty CRM Manager on an 11‑month fixed‑term contract, where you'll shape how millions of customers experience one of the UK's most loved beauty brands. Sitting at the heart of our high‑performing CRM team based in Nottingham, you'll lead data‑driven, omnichannel campaigns that bring our beauty strategy to life and drive meaningful customer and commercial impact.

Job Responsibility

  • Lead and develop a team of seven in‑house Beauty and Brand CRM Specialists, ensuring campaigns are delivered to a high standard and the team is supported to use their strengths
  • Plan and deliver data‑driven 1:1 CRM campaigns across email, app and digital channels, using insight, customer behaviour and commercial priorities to drive relevance and performance
  • Work closely with Brand Marketing, Data Science, Digital and Commercial teams to build integrated customer journeys that support both physical and digital experiences
  • Manage day‑to‑day campaign delivery and performance, using test‑and‑learn to optimise activity, improve effectiveness and inform future plans

Requirements

  • Experience delivering CRM or lifecycle marketing campaigns in a fast‑paced, data‑rich environment
  • Hands‑on experience planning and executing 1:1 communications across email, app or digital channels
  • Confidence using data, insight and commercial priorities to shape decisions and improve performance
  • Experience managing or coaching others, with the ability to support a team to deliver high‑quality work
  • Strong stakeholder skills, able to work collaboratively with marketing, digital and commercial teams
  • Clear communication skills and a practical, organised approach to managing multiple campaigns and priorities at pace

Nice to have

  • Experience working with beauty brands or in a retail environment
  • Familiarity with CRM platforms and marketing automation tools
  • Understanding of segmentation, personalisation or test‑and‑learn frameworks
  • Simplify complex information so teams can act on it quickly
  • Comfortable leading through change and supporting teams during busy trading periods

What we offer

  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
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