This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
You know that makeup is more than eyeshadow or lipstick – it’s confidence and pride. That’s why a career at Walgreens is beautiful inside and out. Because you get everything you need to help customers look and feel their best, along with the tools and training you need to shine. So when you join our team as a beauty and wellness consultant, you’ll get to work with innovative and exclusive cosmetics, provide mini-makeovers and enjoy some major opportunities to make a difference.
Job Responsibility:
Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner
gives impartial, personalized, expertise and advice regardless of brand and budget
Demonstrates a passion for beauty and wellness and provides inspirational beauty knowledge and know-how
Provides customers with solutions for their beauty and wellness needs, including mini-makeovers and skincare consultations, with an emphasis on the customers’ total look
Models and delivers a distinctive and delightful customer experience
Oversees and maintains overall beauty department standards
Engages customers by greeting them and offering assistance with products and services
Resolves customer issues and answers questions to ensure a positive customer experience
Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options
Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary
Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet
Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care
Builds relationships with customers
provides authentic closure of customer interaction and builds and fosters relationships
Engages with omni-channel solutions to enhance customer engagement/experience
Locates products in other stores or online if unavailable in the store
Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care
Reviews beauty business on a regular basis to understand performance within store and district in partnership with store leadership
Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings
Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs
Ensures testers are stocked and maintained in compliance with hygiene standards
maintains a clean and organized department
Implements company asset protection procedures to identify and minimize profit loss
Processes sales for customers and/or employee purchases on cash register
Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care
Has working knowledge of store systems and store equipment
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
Complies with all company policies and procedures
maintains respectful relationships with coworkers
Completes special assignments as assigned
Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty and wellness trends, learning from others, and improving job performance
Maintains knowledge of competition, new product/brand launches, and overall industry trends
Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities
educates store team on new beauty updates, information, and learnings from training
Attends training and completes e-learning modules requested by Manager or assigned by Corporate
Maintains professional appearance and image in compliance with company guidelines at all times
Models and shares behavior with other Beauty and Wellness Consultants
provides training and assistance to new Beauty and Wellness Consultants
Works collaboratively with Store Leadership to review goals and maintain product knowledge
Requirements:
High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty or cosmetic products and providing customer care
Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary
Knowledge of products and brands in order to engage and meet the needs of the customer
Experience building and maintaining relationships within a team
Basic level PC/tablet skills
Requires willingness to work flexible schedule including evenings, weekends, and holidays
Must be fluent in reading, writing and speaking English. (Except in Puerto Rico)
Nice to have:
Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority
Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors
Experience demonstrating makeup application and providing makeovers to customers
Experiencing selling Prestige brands
Degree from Beauty School
Experience with another retailer in the form of an Externship