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The Beauty Advisor (BA) is responsible for providing an exceptional experience for all Ulta Beauty guests by engaging each guest to determine their individual needs, conducting cashier tasks, keeping fixtures stocked with merchandise, maintaining overall store cleanliness and completing tasks as assigned. The BA supports the leadership team through a focus on performance (service/retail sales and in-store events), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.
Job Responsibility:
Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel sales, and retail shrink
Ensure that each guest receives exceptional service by providing a guest-friendly environment
Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders
Perform makeup applications, skincare analysis, and product demonstrations
Book appointments for and support the execution of services and in-store events
Take the initiative to stay informed regarding new and existing products and services
Maintain prompt, regular attendance
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app
Collaborate with managers and associates
Regularly participate in ongoing training
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards
Adhere to Ulta Beauty’s dress code
Drive sales by keeping assigned work area replenished, signed and faced, and ensuring testers are available
Maintain outstanding store standards and overall store cleanliness
Participate in completing merchandise resets, planograms, marketing and advertising displays, physical inventory procedures, and processing/unloading shipments
Protect company assets by following loss prevention best practices
Execute other operational tasks as directed
Requirements:
High school diploma is preferred
1 year of relevant work experience or equivalent combination of education and relevant work experience preferred
Demonstrates a passion for guest service and competency for selling
Proficient with basic technology (e.g., Point of Sale system and Apple devices)
Ability to build and maintain strong customer relationships
Ability to troubleshoot
Ability to work independently and as part of a team