Bathroom Technical Support Advisor

• Responding to technical enquiries via phone and email, offering expert advice on installation and product use
• Investigating and resolving customer complaints and queries within set timescales
• Producing 2D and 3D survey drawings using CAD software
• Advising on product specifications and compatibility, including replacement parts
• Supporting warranty claims and processing replacements in line with company policies
• Coordinating service calls with field engineers and liaising with customers
• Recording product issues and tracking resolutions using EFACS software
• Supporting the wider Customer Service team with technical knowledge and daily tasks

• Experience in bathroom installation, plumbing, or the KBB (Kitchen, Bedroom, Bathroom) industry
• Strong communication and customer service skills
• Ability to read and interpret technical drawings and documents
• IT proficiency and familiarity with CRM systems
• A proactive, detail-oriented, and customer-focused approach

CAD experience preferred (but not essential)

• Generous Annual Leave: 25 days plus Bank Holidays, rising to 30 days with service
• Secure Your Future: Life Assurance and General Income Protection Insurance
• Peace of Mind: Company Sick Pay and Eye Care Assistance
• Cycle Friendly: Bike to Work Scheme
• Festive Break: Christmas Shutdown
• Recognition & Rewards: Long Service Awards and Company Events