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Join our team at Total Plumbing Supplies, a respected independent builder’s merchant serving the Southeast since 2001. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England. We have an exciting opportunity for a Bathroom Showroom Consultant to join our team at our Shepton Mallet TPS Shepton Mallett & Street branch. In this role, you will create high-quality bathroom designs that meet customer specifications, maximise sales and margins while delivering excellent customer service. You will also build strong relationships with customers, both face-to-face and over the telephone while ensuring that all documentation is completed accurately, processes are followed in a timely manner and company polices and procedures are adhered to at all times.
Job Responsibility:
Deal with all customer queries as professionally and quickly as possible taking responsibility for the start to end sales process
Preparing and managing effective meetings with customers in the showroom, or on site
Executing and coordinating the sale of the bathroom
To ensure all customers are politely and efficiently served to guarantee customer satisfaction
Provide customers with advice and guidance on the selection and use of products
Give a flexible service to customers whether on site or in the customers’ homes
Drive sales forward using appropriate selling techniques
Maximise sales using linked selling and other appropriate skills
All inquiries and quotations must be priced quickly and efficiently using market and system information
Requirements:
Full driving licence
Experience within bathroom sector
IT skills essential
Have good verbal communication skills with customers and other colleagues
Ability to take and give instructions
Be organized in prioritizing workload effectively
Ability to work on own initiative and work as part of a team
Maintain good knowledge of health and safety policy and procedures at all times