Base Retention Specialist Job at Vodafone (London)

Retention Specialist

As a Retention Specialist, you’ll bring energy, assertiveness, and a client-firs...

Location

Poland , Krakow

Salary:

8100.00 - 10100.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Strong communication and influence skills, with the ability to collaborate across teams and present to stakeholders
Strong english skills both verbal and written with technical aptitude to effectively engage with disgruntled clients and conduct proactive outreach
Impeccable emotional intelligence and customer service skills including strong written and verbal communication
Ability to manage multiple clients, cases, and projects in a fast-paced environment
Background in client retention, account management, or customer success with measurable success
Solutions-oriented and proactive mindset with strong problem-solving skills
Adaptability and agility to comfortably navigate ambiguity and complexity with a flexible attitude that thrives in a fast-paced evolving environment
1–3 years of relevant retention experience in account management, support, or retention
Background in payment processing and/or software solutions
1-3 years preferred working in the payment processing and/or software solutions industries

Job Responsibility

Manage a high volume of inbound and outbound requests including Salesforce case assignment, email requests, At Risk detection and churn requests with professionalism, urgency, and empathy
Engage primarily our B and C client segments to understand their business needs, challenges, and reasons for dissatisfaction or cancellation in an attempt to retain business and bring the account to a healthy state
Proactive and reactive case management to outbound via telephone and email to conduct health checks on newly onboarded clients along with risk and escalation resolution to avoid churn
Collaborate cross-functionally with Sales, Support, and Client Success teams to research, resolve, and recover at-risk accounts
Present tailored solutions, product enhancements, or alternative pricing structures to retain clients and improve satisfaction
Negotiate cancellations and develop creative retention strategies to reduce churn and preserve recurring revenue
Document all client interactions, resolutions, and outcomes accurately in Salesforce using best practices in case management and prioritization of tasks
Meet performance activity targets and retention metrics to drive direct client engagement and identify trends and opportunities for improved revenue and rooftop retention and growth
Participate in proactive outreach campaigns targeting accounts showing early signs of disengagement
Maintain expert-level knowledge of SpotOn’s products, services, and value propositions to confidently position benefits to clients

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Retention specialist

We are currently seeking a Retention Specialist to join our Customer Support Tea...

Location

Canada , Burnaby, Calgary or Toronto

Salary:

68000.00 - 92000.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

2+ years of experience in a customer facing support, sales, retention or save environment role
Experience providing exceptional customer service, including the ability to problem solve, multi-task, and provide summaries of issue resolution
Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems
The desire to win (and have fun) as a member of a high performing team
A growth mindset and a sense of optimism and enthusiasm

Job Responsibility

Handle external requests related to account cancellations
understand the reason for cancellation and find solutions to retain customers
Support our internal teams as the primary point of contact for cancellation requests and potential churn
Address customer concerns and coordinate resolutions, as applicable, with our Finance, Billing, Product, Sales, and Customer Success teams
ensure timely delivery of our solutions
Collaborate with Support leadership and other stakeholders to ensure our retention efforts are successful
make recommendations for improvements based on data and trends
Track and communicate customer feedback to internal stakeholders
Own and execute tasks within our tech stack including Salesforce, Gong, and other related tools
Other tasks and duties assigned by Customer Support Leadership, as required

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions to be in office min. twice per week
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

New

Senior Privacy Impact Assessment Specialist

We are seeking a highly accomplished and authoritative Senior Privacy Impact Ass...

Location

Canada , Toronto

Salary:

Not provided

Randstad

Expiration Date

August 03, 2026

Requirements

Statutory Framework Mastery: Deep operational knowledge and hands-on experience interpreting and applying privacy legislation, specifically including FIPPA, PHIPA, and PIPEDA, alongside related jurisprudence
Privacy Assessment Depth: Extensive track record leading complex Privacy Impact Assessments (PIAs) within the public sector or large, highly regulated multi-stakeholder corporate settings
Digital Identity Frameworks: Practical experience evaluating or developing digital identity trust frameworks (such as PCTF, eIDAS) and standard protocols (NIST, FIDO, OpenID Connect, SAML)
Healthcare & Third-Party Domain Insight: Direct experience managing assessments that involve personal health information handled by third-party vendor applications or service integration providers
Architecture Interrogation: Strong ability to analyze technical system diagrams, database interfaces, data transfer methodologies, and information security encryption standards
Mobile & Cloud Platform Savvy: Deep understanding of the unique security and privacy constraints associated with mobile applications, cloud infrastructures, and native or third-party digital wallet technologies
Records Management: Solid understanding of institutional records management practices, including information classification, retention rules, and digital accessibility compliance standards (AODA)
Workshop Facilitation: Elite communication skills with a proven ability to lead multidisciplinary teams through complex technical discovery sessions
Analytical Problem Solving: Superior critical thinking skills to interpret intricate technical setups and translate them into simplified, fact-based risk summaries for non-privacy experts
Desirable Credentials: Active professional certifications in related disciplines (e.g., IAPP CIPP/C, technical architecture, or information security designations) are highly valued

Job Responsibility

PIA Technical Leadership: Lead and manage the end-to-end development of comprehensive Privacy Impact Assessments (PIAs) to evaluate whether new software, platforms, programs, or corporate policies meet absolute statutory privacy requirements
Risk Mitigation Engineering: Analyze current and future privacy implications for business designs, systematically identifying operational data risks, vulnerabilities, and authoring formal risk countermeasure playbooks
Legislative Compliance Guarding: Ensure all technical platforms and programs comply with provincial, municipal, federal, and private-sector privacy laws, relevant regulations, and internationally accepted Fair Information Practices
Digital Solution Assessment: Lead privacy reviews for modern online, cloud-hosted, and mobile application solutions, focusing heavily on security approaches, data encryption, and local protection frameworks
Integration & Architecture Review: Assess privacy risks associated with data synchronization and backend integrations via APIs connecting legacy environments to third-party or private-sector applications
Data Flow & Blueprint Analysis: Interpret both technical and non-technical documentation, including architectural design documents, state transition diagrams, system interfaces, and data flow models
Stakeholder Engagement & Discovery: Lead cross-functional discovery workshops with technical architects, developers, legal analysts, and business teams to elicit precise technical configurations and operational workflows
Executive Presentation & Reporting: Document clear assessment findings and present strategic compliance recommendations to executive leadership to inform high-level corporate decision-making
Records Governance Lifecycle: Align system designs with strict records management policies, ensuring proper data classification, retention schedules, and secure disposition parameters

New

Supporter Engagement Manager

The Supporter Engagement Manager position is a pivotal role in the Public Fundra...

Location

United Kingdom , Barnet

Salary:

35500.00 - 39587.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Expert in stewardship and donor care
Experience in managing Individual Giving income streams
Dedicated, organised and experienced Individual Giving specialist
Proven expertise in Supporter stewardship
Proactive, hands-on, team player

Job Responsibility

Drive growth in our Individual Giving programme through a mix of acquisition and retention campaigns
Shape the Individual Giving and Supporter cultivation strategies geared towards increasing our Cash and Regular Giving Supporter base

Fulltime

Director of Talent Acquisition

We are looking for an experienced Director of Talent Acquisition to lead enterpr...

Location

United States , Memphis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in talent acquisition or human resources, including substantial leadership responsibility for enterprise or multi-location recruiting teams
Demonstrated success working in complex, highly regulated environments
experience within financial services is strongly preferred
Hands-on expertise with AI-enabled recruiting methods, talent intelligence tools, and analytics used to improve hiring decisions and operational outcomes
Strong knowledge of applicant tracking systems, HR platforms, and enterprise recruiting technologies, including experience with Oracle-based environments
Proven ability to optimize processes, manage external recruiting partners, and deliver measurable improvements in service quality, hiring results, and cost control
Deep understanding of inclusive hiring practices, structured interviewing, assessment strategies, competency frameworks, and change leadership principles
Excellent communication, executive-level presence, and stakeholder management skills, with the ability to influence decision-making across functions and leadership levels
Bachelor’s degree required
advanced degree or relevant certifications are preferred, with flexibility to travel as needed and collaborate across time zones

Job Responsibility

Develop and lead a company-wide talent acquisition strategy that supports business growth, improves hiring effectiveness, and aligns recruiting activity with long-term workforce plans
Direct and coach a geographically distributed recruiting organization, including leaders, recruiters, sourcing specialists, and coordinators, while establishing clear performance expectations and succession depth
Advance recruiting capabilities through responsible use of AI, talent insights, and reporting tools that measure hiring speed, candidate conversion, quality of placements, diversity outcomes, satisfaction, cost efficiency, and retention
Strengthen operational performance by refining recruitment workflows, setting service standards, planning team capacity, and improving the effectiveness of hiring technology, assessments, screening processes, and vendor partnerships
Lead adoption of new recruiting tools and practices by managing communication, training, and stakeholder engagement efforts that encourage consistency and continuous learning
Oversee senior-level and hard-to-fill hiring needs using structured evaluation methods, while expanding pipelines through entry-level, campus, skilled, and community-based talent channels
Partner with compensation, communications, and marketing teams to support competitive and equitable offers, elevate the employer brand, and create a seamless experience for candidates and hiring managers
Ensure recruiting practices meet regulatory, ethical, and policy standards related to equal employment, pay equity, background review, adverse action, and data privacy requirements

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Training Specialist

Location

Philippines , Manila

Salary:

Not provided

Eucalyptus

Expiration Date

Until further notice

Requirements

Significant experience designing and delivering training programs in a structured operational environment, with strong facilitation skills and the ability to tailor content in real time based on what lands with different audiences
Strong data analysis skills with the ability to identify performance gaps and translate them into learning solutions
Experience developing training modules and contributing to curriculum design
Demonstrated ability to influence stakeholders and defend decisions to senior operational leaders
Business acumen — You understand the "why" behind organizational decisions and can connect training initiatives to business outcomes (retention, growth, efficiency, customer impact, etc.)
Strategic thinking – You can evaluate whether proposed training aligns with current business priorities and what the real impact will be
Excellent communication skills – You can explain complex training concepts clearly to diverse audiences

Job Responsibility

Translate data into learning solutions: Analyze performance data, skill gaps, and organizational needs to develop targeted training modules that drive measurable impact
Design career progression frameworks: Build comprehensive career development pathways that clearly define the skills, knowledge, and milestones needed for advancement
Lead leadership and career development: Develop holistic leadership training programs that go beyond management training to include career advancement frameworks and competency-based progression
Build the business case for learning: Articulate the business impact of training initiatives, demonstrating clear alignment with organizational priorities and ROI
Partner cross-functionally: Work with operations leaders and stakeholders to understand their needs, defend training recommendations, and ensure initiatives drive the outcomes that matter most

Fulltime

Lifecycle Marketing Specialist

At myPOS, we’re all about helping businesses grow and get paid. We make payments...

Location

Bulgaria , Varna; Sofia

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

1+ years of experience in lifecycle marketing, CRM, marketing automation, or email marketing (2+ years is a plus)
Excellent English and Bulgarian (verbal and written)
Hands-on experience with marketing automation and CRM platforms such as HubSpot, Braze, Klaviyo, Salesforce or similar tools (we use HubSpot)
Experience building and managing automated customer journeys, segmentation strategies, and trigger-based communication flows
Strong analytical mindset with the ability to interpret campaign and lifecycle performance data and turn insights into improvements
Experienced in taking part in and/or coordinating cross-functional projects and collaborating with multiple stakeholders
Curious and growth-oriented - excited to experiment, learn, and continuously improve customer communication and lifecycle experiences
Interested in exploring and implementing AI tools and automation solutions that improve team efficiency and customer experience

Job Responsibility

Build, maintain, and optimize automated lifecycle journeys across email, push, and in-app channels
Own the lifecycle communication strategy and customer journeys for a defined set of products and features, ensuring scalable and personalized customer experiences
Identify lifecycle gaps and opportunities that improve activation, engagement, retention, and product adoption across all myPOS markets
Work with segmentation, triggers, behavioral logic, and customer data to deliver relevant communication to different audiences and customer stages
Partner closely with Product, Data, Marketing, Design, and Development teams to implement, test, and optimize lifecycle initiatives and customer journeys
Support broader email marketing initiatives with lifecycle insights, customer behavior analysis, and data-driven recommendations that help improve campaign performance and customer experience
Analyze lifecycle and campaign performance metrics, identify trends and opportunities, and use data insights to continuously improve communication effectiveness and automation logic
Contribute to lifecycle communication standards, QA processes, testing frameworks, and automation governance to ensure consistency and scalability across channels

What we offer

Vibrant international team operating in hi-tech environment
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus as we know that working with friends is fun
Teambuilding, social activities and networks on a multi-national level
Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full Luxury package health insurance including dental care and optical glasses

Fulltime

Inside Services Specialist

Inside Services Specialist. This role has been designed as ‘Hybrid’ with an expe...

Location

Romania , Bucharest

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Excellent German language skills are essential
Bachelor Degree or equivalent in any field (preferably IT/ Sales )
3-5 years of relevant work experience or equivalent
Proficient account management, acquisition, retention and development skills
Proficient understanding of company's portfolios of products and services
Proficient knowledge of IT and/or industry solutions, products and services to solve business challenges
Proficient communication and negotiation skills
Able to collaborate within a team and may lead a sub-team
Depending on role, may require hunter approach or strategic farmer or relationship selling approach
Proficient knowledge in a Customer Relationship Management system or Salesforce system which allows businesses to manage business relationships and the data and information associated with them.

Job Responsibility

Sells moderately complex solutions, products and services for a portion or set of assigned accounts based on defined account strategies and plans
may partner with field sales or sell independently
Creates account plan for a portion or a set of assigned accounts that are of medium to high complexity
Generates, qualifies and reviews new leads to drive sales opportunities to closure
may work with partners/ outside sales to ensure a smooth sales transaction
Understands client requirements and competitively positions company solutions to meet the needs to drive retention strategy
Builds targeted sales pipeline and forecasts data driven sales activities

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Select Country

Base Retention Specialist

Job Description

Job Responsibility

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