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The Bartender provides excellent customer service through offering and selling high-quality beverages to patrons of the Peoria Civic Center in the arena, theater, and convention venues for various events.
Job Responsibility:
Project a positive image of the Peoria Civic Center through maintaining a well-groomed appearance while wearing the required uniform and serving patrons in a professional manner
Arrive at the assigned workstation at the scheduled time
Greet and speak with all guests and answer questions in a friendly and helpful manner
Serve alcoholic beverages in a manner consistent with company standards
Assist with collecting and returning of all bar equipment to include cups, glassware, and serving pieces for each event
Assist with preparing garnishes and specialty alcoholic beverages
Assist with preparation and set-up of event room/space
Prepare tables with place settings as instructed by Supervisor and/or Manager
Attend pre-function meetings for briefing of event details
Provide the highest level of service in accordance with our standards
Identify drink orders when ready and deliver items to tables with appropriate urgency
Communicate with food and beverage staff to ensure guest satisfaction
Report any customer concerns and/or complaints to Manager or Supervisor
Maintain professional relationships with all coworkers
Follow checklists and standard operating procedures
Maintain a safe, clean, organized, and appropriately stocked work area
Maintain full knowledge of current menus, recipes, and other pertinent information
Ensure that guests have a positive and memorable experience at each event
Maintain constant sanitation, organization, and proper food handling
Prepare work area for either opening, mid-shift, or closing in accordance with company standards and practices
Breakdown tables and equipment after each event, returning equipment and service ware to proper storage location
Punches timeclock in full uniform, ready to work, and no earlier than five minutes prior to shift
Other duties as assigned
Provides training for new employees as assigned
Requirements:
High school diploma/GED required
Bartending and register operation experience preferred
English language competency, verbal and written, required
Professional verbal communication skills required
Ability to multi-task with a high degree of accuracy in a fast-paced service environment
Ability to appropriately react to high stress situations with professionalism and a high sense of urgency
Ability to acquire and maintain state bartending licensure (BASSET) and food service certifications as required
Ability to learn POS register systems, and to follow standard operating procedures for their continued use
Basic computer skills for communication via email
Ability to learn and follow procedures for timeclock use
Must have reliable transportation
Ability to work a flexible part-time schedule, including evenings, nights, weekends, holidays, according to the event schedule