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Bartender

United Kingdom, Hounslow Employment contract 14.40 - 14.41 GBP / Hour · Job Posted January 06, 2026
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Job Description

Whenever customers visit the British Airways Lounges at Heathrow Airport, you’ll be there to greet them with 5-star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.

Job Responsibility

  • Prepare and serve a variety of alcoholic and non-alcoholic beverages to customers, ensuring accuracy and consistency in taste and presentation
  • Provide excellent customer service by engaging with guests, taking orders, and making personalised drink recommendations based on customer preferences and preferences
  • Create unique and innovative cocktail recipes, staying up-to-date with current trends in mixology and beverage industry
  • Maintain a clean and organized bar area, including stocking and replenishing supplies, such as liquor, glassware, and garnishes
  • Adhere to all relevant health, safety, and sanitation regulations, including responsible alcohol service practices
  • Maintain a thorough understanding of the menu, including knowledge of ingredients and preparation methods
  • Collaborate with other staff members to ensure a smooth and efficient operation, including coordinating with servers and kitchen staff
  • Resolve customer complaints or concerns promptly and professionally, striving to provide a positive experience for all guests
  • Assist in the preparation of ingredients and mise en place for various dishes, ensuring high standards of quality, taste, and presentation are met
  • Maintain a clean and organised workstation, ensuring all ingredients, utensils, and equipment are readily available and in good working condition
  • Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment
  • Continuously expand knowledge of beverages, attending workshops, seminars, and tastings to enhance skills and stay informed about industry trends

Requirements

  • Have a contagious passion for bar service and/or customer service
  • You draw satisfaction from working within a collaborative and inclusive team environment
  • Ability to adapt to challenges and opportunities with a solution-oriented perspective
  • Previous experience in a similar role, especially in the food service industry, is often a plus
  • Some knowledge of food safety and sanitation practices
  • Works according to the BaxterStorey core values
  • Successful applicants will require photographic ID and pass a basic disclosure
  • In order to obtain an airside pass we will need verifiable evidence of your past 5 years of work/education history

Nice to have

Previous experience in a similar role, especially in the food service industry

What we offer

  • 28 Days holiday including bank holidays
  • Plus your birthday off
  • 3 volunteering days
  • 3 days grandparent leave
  • 24 weeks' enhanced maternity leave
  • Secondary Carer leave
  • Wedding/commitment day leave
  • Free meals on shift
  • Bespoke training and development opportunities
  • Apprenticeships opportunities for all experience levels
  • Pension and life insurance
  • Discounts available on our Perkbox app
  • high street shops, holidays & cinema
  • Wellbeing hub
  • Access to employee assistance programme
  • Cycle to work scheme

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