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Whenever customers visit the British Airways Lounges at Heathrow Airport, you’ll be there to greet them with 5-star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.
Job Responsibility:
Prepare and serve a variety of alcoholic and non-alcoholic beverages to customers, ensuring accuracy and consistency in taste and presentation
Provide excellent customer service by engaging with guests, taking orders, and making personalised drink recommendations based on customer preferences and preferences
Create unique and innovative cocktail recipes, staying up-to-date with current trends in mixology and beverage industry
Maintain a clean and organized bar area, including stocking and replenishing supplies, such as liquor, glassware, and garnishes
Adhere to all relevant health, safety, and sanitation regulations, including responsible alcohol service practices
Maintain a thorough understanding of the menu, including knowledge of ingredients and preparation methods
Collaborate with other staff members to ensure a smooth and efficient operation, including coordinating with servers and kitchen staff
Resolve customer complaints or concerns promptly and professionally, striving to provide a positive experience for all guests
Assist in the preparation of ingredients and mise en place for various dishes, ensuring high standards of quality, taste, and presentation are met
Maintain a clean and organised workstation, ensuring all ingredients, utensils, and equipment are readily available and in good working condition
Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment
Continuously expand knowledge of beverages, attending workshops, seminars, and tastings to enhance skills and stay informed about industry trends
Requirements:
Have a contagious passion for bar service and/or customer service
You draw satisfaction from working within a collaborative and inclusive team environment
Ability to adapt to challenges and opportunities with a solution-oriented perspective
Previous experience in a similar role, especially in the food service industry, is often a plus
Some knowledge of food safety and sanitation practices
Works according to the BaxterStorey core values
Successful applicants will require photographic ID and pass a basic disclosure
In order to obtain an airside pass we will need verifiable evidence of your past 5 years of work/education history
Nice to have:
Previous experience in a similar role, especially in the food service industry
What we offer:
28 Days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks' enhanced maternity leave
Secondary Carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels