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About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.
Requirements:
Work harmoniously and professionally with co-workers and supervisors
Comply with all departmental compliance requirements as set forth by Human Resources
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee Handbook
Anticipate guest needs, offers suggestions and ascertains satisfaction
Take ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur
Prepare and serve a selection of wines, spirits, and mixed drinks from the menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons Standards
Confirm guest orders including any special needs or requests from the lounge server using the hotel’s point-of-sales system
check completed orders with the guest’s original order
Service and take orders from guests seated at the bar area offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods
maintain a working knowledge of liquors, wines, beets, ports, armagnac, eau de vies, cognacs and specialty drinks
Properly and accurately close guest checks
process cash and credit card payments
properly settle voided checks or complimentary items
Serve food items in the bar area
Assist with bar inventory
Cut fruit and prepare beverage garnishments
Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner
Is highly sensitive to guest preferences
assists in compiling guest history
offers a special service touch when an opportunity is presented
Requisitions supplies according to established procedures
Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner