Bartender Job at O'Charley's (Bloomington)

Job Description

At O’Charley’s, our goal is to satisfy our guests completely so they will return again and again. We want guests to tell their family, friends, and associates about the wonderful experience we provided at O’Charley’s. You were hired because you showed us that you have “A Passion to Serve” – the desire to ensure our guests have a memorable experience every time they visit. Our guests are the reason for our existence. Your paycheck will say O’Charley’s, but our guests are your true employers.

Job Responsibility

Be an effective SALESPERSON
Understand our food and beverage menus, specials, and promos and be able to make recommendations and suggestions based on your knowledge of food and drink items
Ensure our guests have a great experience by providing exceptional service
Make each guest feel appreciated through accommodating actions
Practice the “Hospitality Halo” with everyone within a six-foot radius (smile, step aside, speak first)
Work as a team with all O’Charley’s team members
Communicate clearly and enthusiastically with guests and team members
Immediately greet guests and ensure prompt and efficient food and beverage delivery
Have a thorough knowledge of service sequences and guidelines
Have a thorough knowledge of bar accounting procedures
Have a thorough knowledge of drink making techniques and recipes
Maintain general appearance of bar through cleaning and stocking
Ensure “Perfect Drink” presentations before items are delivered to guests
If a mistake is made, own it and take EVERY action possible to correct it

Requirements

Able to serve alcohol according to state law
Able to speak, read, write and understand the primary language of the work location
Able to perform simple mathematical calculations in regard to money handling
Able to stand and exert well-paced mobility for periods up to five (5) hours in length
Must have a good sense of balance, able to bend, kneel and lift bus pans, trays, etc. frequently weighing up to 25 pounds
Guest relations
Liquor knowledge
Menu knowledge
Service Sequences
Alcohol awareness
Point of Sale operation
Quality service and standards
Recipes and Garnishes
Money handling
Floor plan
Specials
Sidework duties

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