Bars Multi Venue Assistant Manager

• Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality
• Implement operational and commercial plans provided by the Manager to support venue performance
• Support stock controls, cellar routines, product care and compliance standards
• Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance
• Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment
• Lead the delivery of a great guest experience in line with venue standards set by the Manager
• Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment
• Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves
• Use guest feedback and NPS trends shared by the Manager to adjust real time service
• Be highly visible during all peak trading periods, leading by example and supporting the team on the floor
• Support the Manager with all stock routines
• Help implement yield improvement actions set by the Manager
• Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption
• Ensure labour deployment matches the plan and respond to live changes in guest volume
• Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed
• Contribute to promotional activity by ensuring team awareness and strong execution
• Lead the teams day-to-day, ensuring clarity of expectations, strong communication and visible leadership
• Deliver induction, on shift coaching and training to new and existing team members
• Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing
• Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager
• Create clear daily and weekly objectives for Shift Managers to support operational delivery
• Rolemodel Butlin’s Values and Leadership Behaviours at all times
• Help build a multiskilled team capable of flexing across the resort through championing Team member plus
• Support retention by fostering a positive, supportive and inclusive working environment
• Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations
• Maintain cellar standards including safety, product quality, gas handling and hygiene routines
• Ensure the venue remains audit ready at all times
• Lead opening/closing routines and complete daily checks, escalating risks immediately
• Take full accountability for safe operations in the absence of the Manager
• Support the Manager in liaising with Central teams on product range, promotions and yield objectives
• Build strong working relationships with peers and resort leaders
• Share best practice and support other venues when operational needs change
• Support the optimisation of Team Member Plus and labour utilisation across the resort

• Experience in a Wet led bar, pub, nightclub or high volume hospitality venue
• Understanding of cellar management, stock controls and licensing law (training will be provided where required)
• Strong service led leadership with experience coaching and supporting teams
• Confident communication skills with the ability to motivate and guide others
• Ability to remain calm, organised and effective during pressured trading periods
• Strong problem solving ability with a proactive, hands on approach
• Capability to manage multiple priorities and adapt quickly to change

Experience leading shifts or supervising an F&B team is desirable